TVS 961 RECALL....

Fast Eddie · May 26, 2025

Mines due back tomorrow.

Really excited to have it sitting in the shed for the next couple of weeks ….

NorTriDuc · May 26, 2025

Fast Eddie said:
Mines due back tomorrow.

Really excited to have it sitting in the shed for the next couple of weeks ….

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Fast Eddie · May 27, 2025

Well, mine has returned.

It took them about two weeks until I was contacted to say it was ready, which isn’t bad at all really, trouble is I was then away for a week!

Glad to have it back, just need the weather to dry out now.

And yes, I have the little gifts of a little card holder wallet thingy and a key ring.

Not to complain at all, but is it only me that sees the irony in giving us all one of these key rings ?!

Fast Eddie · May 28, 2025

Check things out when you get ‘em back boys.

My gear linkage lever was loose on the shaft.

And I don’t mean loose as in not quite tight enough (which is how it left the factory the first time)… I mean loose as in it hadn’t even seen an Allen key… and would most likely have disassembled itself within a few miles…

Clive · May 28, 2025

I assume this has been reported back to Norton. I would have thought they would still be liable for faults arising from any subcontracted work.........

TonyA · May 28, 2025

Fast Eddie said:
Check the things out when you get ‘em back boys.

My gear linkage lever was loose on the shaft.

And I don’t mean loose as in not quite tight enough… I mean loose as in it hadn’t even seen an Allen key… and would most likely have disassembled itself within a few miles…

Not good . Glad you found it.

cliffa · May 28, 2025

Fast Eddie said:
Check the things out when you get ‘em back boys.

My gear linkage lever was loose on the shaft.

And I don’t mean loose as in not quite tight enough… I mean loose as in it hadn’t even seen an Allen key… and would most likely have disassembled itself within a few miles…

One of the guys on the Facebook group is reporting his bike now jumps out of gear after the recall work

Fast Eddie · May 28, 2025

Clive said:
I assume this has been reported back to Norton. I would have thought they would still be liable for faults arising from any subcontracted work.........

Given the (total) lack of response to my recent emails to them I see little point in doing this. I believe they check the forums so can access the information easily… what they do / do not do with it is up to them.

City Garage · May 28, 2025

cliffa said:
One of the guys on the Facebook group is reporting his bike now jumps out of gear after the recall work

Did they say which gear? Can't imagine they would need to touch any of the internal shift linkage or shift pawl

Fast Eddie · May 28, 2025

City Garage said:
Did they say which gear? Can't imagine they would need to touch any of the internal shift linkage or shift pawl

I thought the same, can’t see the link between working on the clutch and gearbox issues like he seems to have ?

Bloke said this: “but unfortunately the bike is now jumping out of gear, which it didn't do before. It popped out of 4th or 5th while gently accelerating and then later jumped out of 1st by itself when coming to a stop”.

BritTwit · May 28, 2025

cliffa said:
One of the guys on the Facebook group is reporting his bike now jumps out of gear after the recall work

Doesn't that sound like the effect caused by the loose countershaft sprocket nut?

concours · May 28, 2025

Fast Eddie said:
I thought the same, can’t see the link between working on the clutch and gear selection issues?

Bloke said this: “but unfortunately the bike is now jumping out of gear, which it didn't do before. It popped out of 4th or 5th while gently accelerating and then later jumped out of 1st by itself when coming to a stop”.

Bevelheadmhr · May 29, 2025

It's now been a month since I could last ride my 961, some of the best weather in years. Still not heard anything from Norton about collection. My goodwill for the company is rapidly disappearing..

DP1000 · May 29, 2025

Got mine back today. 6 day turnaround including the bank holiday so there doesn't seem to be much consistency with how long they're taking, I'm assuming its more related to transport availability. Anyway all seems OK, took it for a 25 mile run and everything seemed normal. Must have run out of wallets and keyrings though! but just happy to get it back tbh. No scratches or anything so I'm happy with that. When the guy collected it last Friday he told me they were about half way through and its definately only the first 575 bikes that are affected. So I'm assuming by now it must be another week, two at most and its all done.

Chris955 · May 29, 2025

Iv still not heard anything. Iv had to come TT on the Triumph lucky iv got another bike or that would be two weeks holiday and an a lot of money on ferry and digs wasted. I'm still paying tax insurance and finance. Iv emailed half a dozen times. A response would of been nice

BritTwit · May 29, 2025

DP1000 said:
Got mine back today. 6 day turnaround including the bank holiday so there doesn't seem to be much consistency with how long they're taking, I'm assuming its more related to transport availability. Anyway all seems OK, took it for a 25 mile run and everything seemed normal. Must have run out of wallets and keyrings though! but just happy to get it back tbh. No scratches or anything so I'm happy with that. When the guy collected it last Friday he told me they were about half way through and its definately only the first 575 bikes that are affected. So I'm assuming by now it must be another week, two at most and its all done.

Still nothing as to what the actual problem was?

City Garage · May 29, 2025

Fast Eddie said:
I thought the same, can’t see the link between working on the clutch and gear selection issues?

Bloke said this: “but unfortunately the bike is now jumping out of gear, which it didn't do before. It popped out of 4th or 5th while gently accelerating and then later jumped out of 1st by itself when coming to a stop”.

That makes no sense in light of how the gearbox is set up, and if they fixed the clutch basket again, that wouldn't cause transmission issues. I think I would make sure someone is shifting into a positive gear first before saying the sky is falling.

Fast Eddie · May 29, 2025

City Garage said:
That makes no sense in light of how the gearbox is set up, and if they fixed the clutch basket again, that wouldn't cause transmission issues. I think I would make sure someone is shifting into a positive gear first before saying the sky is falling.

My thoughts also, I wonder if a gear linkage put on the wrong angle on the splines might put the pedal in a sufficiently different position to make the riders ‘muscle memory’ result in poor gear changes ?

DP1000 · May 30, 2025

BritTwit said:
Still nothing as to what the actual problem was?

The lad who collected it was from Norton themselves as opposed to one of the contract transport companies. I had a chat to him and he basically said they had identified two or three bikes where one of the securing screws on the starter ring gear had been loose and they identified the problem to some thread locker that hadn't cured, but that after bike number 575 they had changed the assembly process (for other reasons). When checking back they realised that (whatever the detail of the assembly was) it could only be a problem up to bike 575. After that the change in process would have meant that the problem couldn't have happened anyway. So they made the decision to recall all 575 bikes and install new screws. Seems very much precautionary rather than a definite problem but certainly the right thing to do.

Gojuu · May 31, 2025

DP1000 said:
The lad who collected it was from Norton themselves as opposed to one of the contract transport companies. I had a chat to him and he basically said they had identified two or three bikes where one of the securing screws on the starter ring gear had been loose and they identified the problem to some thread locker that hadn't cured, but that after bike number 575 they had changed the assembly process (for other reasons). When checking back they realised that (whatever the detail of the assembly was) it could only be a problem up to bike 575. After that the change in process would have meant that the problem couldn't have happened anyway. So they made the decision to recall all 575 bikes and install new screws. Seems very much precautionary rather than a definite problem but certainly the right thing to do.

The fact that this can even be tracked is likely a result of a big improvement in provess.

TVS 961 RECALL....

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