Any luck with RGM?

Andy Higham said:
I think the alternative email works, the normal one has problems missing emails

I have used this succesfully nortonrgm@gmail.com
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Did me no good writing there but then I was offering help not placing an order.

My guess is that RGM does not own their site content and the hosting company has shut them down since they are returning a 404 error. Hosting companies are easy to find - programmers less so and especially programmers outside the more standard protocols. If they have an actual database that they can access, I could have something up in 1-2 days - wouldn't be pretty or perfect be any means, but it's not rocket science.
 
marshg246 said:
Yes, many in the UK keep saying the same thing.

No chance in hell I'm making repeated international calls and trying to describe the parts I want - not worth the slightly lower prices and can live without the special things only they have.
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I tried the email that is supposed to work but no response. Being they are 5 hours ahead, I really don't have the opportunity to call except first thing in the AM prior to rushing out the door for work.

Does anyone know of another source for a narrow ham cam filter assembly?
 
Britstuff said:
For what it's worth........

I am a British expat living in America, (legal permanent resident). Spent around thirty years or so in each nation. As you probably guessed I am going to say I have no problem calling the U.K. to place parts orders, and have done so frequently. International phone calls are now much cheaper than they were a few years ago. Yes, British "Customer Services" can be somewhat different from its U.S. equivalent. Sometimes it can seem a bit brusque, but that is just the culture. They want to sell parts and they want to help you buy them. Give it a go, try something new. After all this is a Norton forum. Norton's are hardly everyday fare anymore and shall we say can be "temperamental". You are comfortable with them, so clearly you do not have a problem dealing with the unexpected.
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I'm guessing in your situation, that you have an international plan on your phone.

You probably don't even have to think about how to dial.

Even though I lived in Germany a long time, I have the re-remember what to leave off and what to add when calling internationally, and you can bet that most in the US (and Canada?) have no clue since our phone numbers don't work that same.

The one time I called AN, they were looking for the person I needed, I was on hold for a long time, he was on the phone, he would call back - didn't happen. I called Norvil for a problem repeatedly and end up getting it fixed via email. I have never successfully called RGM. I'm not wasting money calling any of them again!
 
marshg246 said:
I'm guessing in your situation, that you have an international plan on your phone.

You probably don't even have to think about how to dial.

Even though I lived in Germany a long time, I have the re-remember what to leave off and what to add when calling internationally, and you can bet that most in the US (and Canada?) have no clue since our phone numbers don't work that same.

The one time I called AN, they were looking for the person I needed, I was on hold for a long time, he was on the phone, he would call back - didn't happen. I called Norvil for a problem repeatedly and end up getting it fixed via email. I have never successfully called RGM. I'm not wasting money calling any of them again!
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Fair enough. If it does not work for you, then I am delighted to say it is your choice to not call.

That said......

No, international plan needed for me at least.

Just drop the leading "0" off the U.K. phone number and replace it with +44.

All I am suggesting is that in unusual times maybe trying calling is an option.

Over the years I have been lucky enough to have and have played with a number of old British and European toys, never have I had so great a choice of suppliers as with my Norton's. I just think we are very lucky to have the likes of RGM, Andover and Norvil available to us. If one of them is having problems I don't mind a little extra hassle if it helps keep them in business.

I know you are decent guy. You went out of your way to help me when I had gearbox problems with my 850 Commando and I remain very grateful. So you are clearly just frustrated with the situation. Totally understandable.
 
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Surely they can find a IT man/person to sort out a web site problem, most kids today could do it when it comes to computers and IT stuff, lucky I got all my parts from RGM 15 years ago when it was simple using the web site to order parts, well maybe Roger is still living in the 70s.
 
This day and age a website is just a small part, it's all the bits that sit under it that are also needed and yes, cost. Any business in the UK wanting to retail outside the UK would find it hard without the customs / tax / import / export registrations needed in those markets and / or shipping contracts. The days of going down the post office and sending a large parcel abroad are nigh on over, unless you have a registration number for the destination or clearance agreements very few shippers will take it on.
 
You are probably right , but RGM will still send parcels under 2kg by Royal Mail , thus for us European people it is still the best way for small order , I had noticed in your last News that you are looking for re introduce the Royal Mail option, a good way as UPS and other courriers are just not the best option as per my previous experience !
 
I am guessing that RGM have got stuck with a website written and hosted by an IT company that own the software and are holding them hostage. They need to breakout by using someone like shopify but it means they need to put work in that that they have never done before. They would be best employing a person used to setting up a shopify or similar site and run parallel sites in the short term but that means paying twice.
 
marinatlas said:
You are probably right , but RGM will still send parcels under 2kg by Royal Mail , thus for us European people it is still the best way for small order , I had noticed in your last News that you are looking for re introduce the Royal Mail option, a good way as UPS and other courriers are just not the best option as per my previous experience !
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Royal Mail (post office) and parcelforce are two different organisations these days.
Sadly some places are just harder destinations to ship to, Europe and the US are the hardest though for different reasons. Australia is the easiest, as they work with foreign companies to make it easy to collect the duty, sales tax etc depending on whether the Australian address is business or private and value of the goods, why others around the globe can't adopt this system I don't know as it seems madness not to when the Australians have been doing this for years now. Software is now so good that it can charge sales tax and duties at different rates if a state or country border ran down the middle of the street, but the respective governments in the destination countries want to have control and therein lays the problem.
 
Madnorton said:
Royal Mail (post office) and parcelforce are two different organisations these days.
Sadly some places are just harder destinations to ship to, Europe and the US are the hardest though for different reasons. Australia is the easiest, as they work with foreign companies to make it easy to collect the duty, sales tax etc depending on whether the Australian address is business or private and value of the goods, why others around the globe can't adopt this system I don't know as it seems madness not to when the Australians have been doing this for years now. Software is now so good that it can charge sales tax and duties at different rates if a state or country border ran down the middle of the street, but the respective governments in the destination countries want to have control and therein lays the problem.
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Did you had any problems with post office to France recently , as you had proposed it sometimes ago ?
 
I don't order that much from the UK. (I live in Canada). But it seems that a number of small UK businesses that cater to vintage motorcycle and car enthusiasts operate with a different business model than we see in North America.

I recently researched and purchased a performance cam for a TR6 (car) engine. I went with Newman cams. I got way better information from a couple of phone calls with Ken Newman, the owner of the business. Yeah, I needed to phone at an early hour to have the conversations and again to pay for the cam. Who cares. I dealt with somebody who actually knew something, cared about my project, and delivered a good product. Some times, big, flashy, high tech is over-rated.

By contrast, Rimmer, now part of a Moss Motors monolith, with a huge web presence, couldn't answer the most basic question: were they selling me a regrind or a new cam?

BTW, Newman cams make a number of cams for Nortons. And they will sell direct to the public.
 
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marshg246 said:
Hit and miss by international phone is not appealing. Anyone that cannot answer an email probably can't understand my southern US English well enough to get an order right.

I don't even accept phone orders from people in the US because they ALWAYS end with errors - mine, the buyer, or both's fault. I often discuss all someone needs and the have them send an email or even text if they don't use email. Then I send a quote for approval. My margins in parts sales are WAY too little to afford errors and returns due to errors. Returning something to the UK after paying huge shipping and 25% customs is just ridiculous. A 50 GBP part today costs around $125 USD delivered.

If I get a little free time I will offer to fix their site - it's not rocket science for someone the proper expertise!
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it the same for everybody now, if we buy from Europe we get hammered, the states is worse, we should all send the politicians adding tariffs and barriers making it worse for the everyday people a lot of crap emails etc.
 

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