Any luck with RGM?

I think the alternative email works, the normal one has problems missing emails

I have used this succesfully nortonrgm@gmail.com

B+Bogus said:

Emails still work AFAIK?
If you can live without, then great.

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Answered emails are fine.

I am living without.

Andy Higham said:

I think the alternative email works, the normal one has problems missing emails

I have used this succesfully nortonrgm@gmail.com

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Did me no good writing there but then I was offering help not placing an order.

My guess is that RGM does not own their site content and the hosting company has shut them down since they are returning a 404 error. Hosting companies are easy to find - programmers less so and especially programmers outside the more standard protocols. If they have an actual database that they can access, I could have something up in 1-2 days - wouldn't be pretty or perfect be any means, but it's not rocket science.

marshg246 said:

Yes, many in the UK keep saying the same thing.

No chance in hell I'm making repeated international calls and trying to describe the parts I want - not worth the slightly lower prices and can live without the special things only they have.

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I tried the email that is supposed to work but no response. Being they are 5 hours ahead, I really don't have the opportunity to call except first thing in the AM prior to rushing out the door for work.

Does anyone know of another source for a narrow ham cam filter assembly?

Andy Higham said:

I think the alternative email works, the normal one has problems missing emails

I have used this succesfully nortonrgm@gmail.com

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Tried that one. They may receive it but they didn't respond to it. At least for me.

Britstuff said:

For what it's worth........

I am a British expat living in America, (legal permanent resident). Spent around thirty years or so in each nation. As you probably guessed I am going to say I have no problem calling the U.K. to place parts orders, and have done so frequently. International phone calls are now much cheaper than they were a few years ago. Yes, British "Customer Services" can be somewhat different from its U.S. equivalent. Sometimes it can seem a bit brusque, but that is just the culture. They want to sell parts and they want to help you buy them. Give it a go, try something new. After all this is a Norton forum. Norton's are hardly everyday fare anymore and shall we say can be "temperamental". You are comfortable with them, so clearly you do not have a problem dealing with the unexpected.

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I'm guessing in your situation, that you have an international plan on your phone.

You probably don't even have to think about how to dial.

Even though I lived in Germany a long time, I have the re-remember what to leave off and what to add when calling internationally, and you can bet that most in the US (and Canada?) have no clue since our phone numbers don't work that same.

The one time I called AN, they were looking for the person I needed, I was on hold for a long time, he was on the phone, he would call back - didn't happen. I called Norvil for a problem repeatedly and end up getting it fixed via email. I have never successfully called RGM. I'm not wasting money calling any of them again!

marshg246 said:

I'm guessing in your situation, that you have an international plan on your phone.

You probably don't even have to think about how to dial.

Even though I lived in Germany a long time, I have the re-remember what to leave off and what to add when calling internationally, and you can bet that most in the US (and Canada?) have no clue since our phone numbers don't work that same.

The one time I called AN, they were looking for the person I needed, I was on hold for a long time, he was on the phone, he would call back - didn't happen. I called Norvil for a problem repeatedly and end up getting it fixed via email. I have never successfully called RGM. I'm not wasting money calling any of them again!

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Fair enough. If it does not work for you, then I am delighted to say it is your choice to not call.

That said......

No, international plan needed for me at least.

Just drop the leading "0" off the U.K. phone number and replace it with +44.

All I am suggesting is that in unusual times maybe trying calling is an option.

Over the years I have been lucky enough to have and have played with a number of old British and European toys, never have I had so great a choice of suppliers as with my Norton's. I just think we are very lucky to have the likes of RGM, Andover and Norvil available to us. If one of them is having problems I don't mind a little extra hassle if it helps keep them in business.

I know you are decent guy. You went out of your way to help me when I had gearbox problems with my 850 Commando and I remain very grateful. So you are clearly just frustrated with the situation. Totally understandable.

Bonzo said:

..and still is

Has anyone had any contact with them this week?

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Yes Roger and Junior are available but I'm making contact from UK on 01946841517 nortonrgm@gmail.com

Hope they can get the site back up & running soon

pattouno said:

Yes Roger and Junior are available but I'm making contact from UK on 01946841517 nortonrgm@gmail.com

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No response for me from the US using that email.

I rang for a pair of brake shoes on Tues, received then on Wed

Surely they can find a IT man/person to sort out a web site problem, most kids today could do it when it comes to computers and IT stuff, lucky I got all my parts from RGM 15 years ago when it was simple using the web site to order parts, well maybe Roger is still living in the 70s.