Warranty Work

glb

glb

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I rarely post negative comments about my bike or the factory. However I had been experiencing a niggling fault with the bike cutting out. There was no pattern to it doing so which was even more confusing. It had been back to the factory and returned without success in that within a hundred and fifty miles the fault had shown itself again. Now my bike is no longer under warranty. (I have the Bosch coils etc) When I contacted the factory on this occasion I spoke with both Kay and Rob on a conference call. I explained the problems, the length of time that they had been ongoing. After dealing with some of the background they agreed to have the bike back at their expense this time and dependant on what was found a decision as to who would pay for the work decided. I was happy with this and indeed told the factory to ride my bike exactly as I would. Rob I am aware of rode the bike on at least two occasions whilst it was there. The bottom line is that the factory supplied and fitted a new ECU and appropriate wiring. The difference was immediate and the bike starts and runs without a problem. It doesn't stall and I no longer have to feather the clutch. I took the bike for 180 mile shakedown yesterday. It never missed a beat and was the bike I always thought it was. I know early days yet to confirm that the problem is permanently solved, but the factory in the guise of Kay and Rob fitted the equipment free of charge. What can I say but a huge thank you to both them and the factory for resolving the issues. No drama, No fuss, No tears. I cannot give them praise or credit enough. I know that others claim not to have had the same service. Maybe just sometimes its how you ask.
 
Hello GLB , I am so glad to hear you got this resolved . When I was first reading your post I thought you were going to be through with Norton. But all went well. I hope my SC ECU lasts , I am happy with its performance and fuel economy. Let us know how the New OMEX works for you.
 
GLB,
I have to agree with you, my recent experience of customer service was excellent. The service technicians replaced the long pipes with the short open version at my 500 mile service. I managed to get the short ones in my rucksack but there was no way I was going to be able to do the same with the longer ones - I arranged for Alison to return them and let me know the cost of postage but they were returned FOC. As I said previously, my recent experience of after sales customer service from Norton has been first class.
John
 
While on the way to the factory for a service a sticky relay left me stranded and the AA were unable to get to me for several hours despite being a 'priority' breakdown in a position of danger .

A big thank you to Andy and the service guys for rescuing me and Alison for giving me a lift to the station afterwards. Makes you feel more like a friend than a customer....
 
Same with me had bike serviced 3 weeks ago a fault was found with the clutch and was reparied top class service
 
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Hi everyone,
I am on my third 961, the early 2010 bike was underdeveloped, but hey I went into this with my eyes open! An early hand built British bike was never going to be perfect, but with my good attitude Norton were more than helpful, interestingly a major running issue was hard to diagnose and turned out to be a faulty throttle position sensor (Bosch). 15K miles on this bike. The second bike was one of the first Euro 4's, big mistake! The fuelling was appalling, to cut a long story short the bike was virtually unrideable and despite the dealers and Norton's best efforts a summer was wasted, eventually I diagnosed over rich running, not weak due to Euro 4 as was suspected, this was so severe the bores were washed and it got very noisy! the bike was returned. All through this the dealer, Krazy Horse were great and couldn't be more helpful and after another demo of the now sorted Euro 4's another bike was built for me to the same spec' this time with a de-cat and long straight throughs. we are only 4000 miles in and in love! However can someone tell me why the 961 motors are so noisy? I know all about the balance shaft backlash spring tension, and gear primary etc, but as MCN commented in today's MCN why are they so clattery? is that piston slap? It would be good to hear from Norton on this, or a technical guru.

Cheers.
 
Hi Britchap don't think its piston slap that sounds nothing like the racket from a Norton engine, do think is simply mechanical noise piston slap normally relates to worn bores these bikes rattle from new personally i like mine all part of our great bikes.
 
Question: what did you do with your 961 2010?

Possible answer concerning clatter: clutch basket
 
Hi Ralph, got my bike serviced in July Olivia found the clutch housing not correctly machined she changed the complete assembly now sounds a lot better.I had a Honda SP2 a few years age which i returned 6 times for a clutch rattle and eventually repaired myself.I found the factory brilliant better than any large manufacture i have had dealings with.
 
It is great you guys can get your bikes serviced so quickly . Even better when its covered repair !
 
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TonyA said:
It is great you guys can get your bikes serviced so quickly . Even better when its covered repair !
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That makes me so jealous. I thought things would have been easy having a dealership only 12 miles from me. It wasn't.
 
Britchap said:
Hi Raphi, I traded it in, no problem it held it's value very well!
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I like that . What would be great if Norton could refurbish the old 961's and bring them back up to current spec : clutches , barrels , pistons what ever they need and then resell them at a small discount. Would that be cheaper than building from scratch ? Or am I wrong ? At some point the rebuilt 961 may be more desirable than a new one ! Just think Norton 961 " the forever Norton 961"
 
TonyA said:
I like that . What would be great if Norton could refurbish the old 961's and bring them back up to current spec : clutches , barrels , pistons what ever they need and then resell them at a small discount. Would that be cheaper than building from scratch ? Or am I wrong ? At some point the rebuilt 961 may be more desirable than a new one ! Just think Norton 961 " the forever Norton 961"
Click to expand...

Sounds like what so many small businesses are doing with the original Nortons. Unfortunately I don't think the sales volumes are there to make it work... I wonder how much a brand new engine/trans assembly would be and set it up on carbs???
 
Clive said:
I wonder how much a brand new engine/trans assembly would be and set it up on carbs???
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Clive you said the magic work carb, now I'm no longer responsible for babbling along in this thread.

Nice thought (I dream this dream constantly) but it would involve more complexity than simply adding carbs to an engine.

The ecu which controls the CAN bus would have to be isolated from the remainder of the electrical controls.
It would involve introducing another ignition source like an igniter box from a carb-ed (2001-2009) Triumph Bonnie Scrambler, etc.
The Scrambler has a 270 degree crank like the 961 with the same firing pulses.
That box can accept the Norton's crank position sensor output, and the TPS output from Keihin FCR carbs.
The box would need power from the CAN bus without interference from the ecu, and would provide output to the coils, and an rpm line to the tach.

An after market igniter for the Triumph from Procmm allows alteration of spark advance, and rev limiter rpm.

Also, the ecu controls a relay that is used by the e-Starter. This relay would have to be rewired in the bus to bypass ecu control.

That's all it would take to have a Bitchin' 961 FCR.
 
BritTwit said:
...Also, the ecu controls a relay that is used by the e-Starter. This relay would have to be rewired in the bus to bypass ecu control.

That's all it would take to have a Bitchin' 961 FCR.
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As you say 'That's all it would take'. Get the ignition module sorted with a map then ditch everything and start from scratch. Tacho should be sortable, speed initially from a gps based module, then a bit of engineering to get the kickstart fixed up in place of the starter...…..
 
Clive said:
Sounds like what so many small businesses are doing with the original Nortons. Unfortunately I don't think the sales volumes are there to make it work... I wonder how much a brand new engine/trans assembly would be and set it up on carbs???
Click to expand...

What I fear is that all of the used Norton 961's start showing up here and there without any kind of background. People may say No Thanks I don't want the trouble. Its too old , pre MK2 etc.. BUT if they have been given a New lease on life with the current MK2 spec parts , they will be like New bikes. Who better to do this than Norton ??? It will help all involved , The dealers will be happy , the customers will be happy etc.. Those bikes will come with a warranty and certificate from Norton . Does anyone else see the concept ?
 
TonyA said:
... BUT if they have been given a New lease on life with the current MK2 spec parts , they will be like New bikes. Who better to do this than Norton ???
Click to expand...

How about Richard and his Dad?
Niagara Nortono_O

Or

Matt at CNW maybe.
He could expand his business and do 961 rebuilds/restorations, along with his current 750/850 restorations.

Just brainstorming, but I like your basic idea Tony.
 
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