RMV in Massachusetts is very similar where in this state driving is a privilege, not a right. Years ago before on-line transactions I went to one of the RMV offices to get a plate for a Ducati 750 GT, I took my 3 year old son. Things started going down hill when the clerk noticed that the color listed on the B-O-S didn't match the color on the title, one said black the other said white, both colors were on the bike.
Well, she said, I'll have to run this by the supervisor. My son was getting antsy, so I turned him loose, told him that he might find candy behind the counter and off he went. He did a grid search which included going through all the desk tops; he was raising a lot of dust and causing the clerks come off their duty of being part of the problem. The original clerk came back quite flustered, I told her that it was OK if she needed to call the state-house, that we were in no hurry; my son was very happy searching for the candy; she stamped the paper work handed me a plate and registration and asked if I could recall my son; I told here that he was searching for candy and wouldn't stop until he found some or was given some; desk drawers started flying open and we left, me with plate and paper, him with a bag of candy.
So next time you have to suffer at the DVLA bring one of your grand kids...
Best.
