Dealers

MAK · Oct 16, 2019

This is not a trick question!
Are there any 961 Dealers in the UK that can be recommended?

Fast Eddie · Oct 16, 2019

For sales or work?

I had mine serviced at Krazy Horse and the guys let me hover around in the workshop, I was impressed with their set up and attitude. I’d have no hesitation in using their services.

If you’re not the ‘hovering in the workshop’ type, their showroom is great and the cafe is even greaterer.

MAK · Oct 16, 2019

Fast Eddie said:
For sales or work?

I had mine serviced at Krazy Horse and the guys let me hover around in the workshop, I was impressed with their set up and attitude. I’d have no hesitation in using their services.

If you’re not the ‘hovering in the workshop’ type, their showroom is great and the cafe is even greaterer.

I was hoping for somewhere closer to the North East.
A number of respected dealers seem to be letting Norton go.
Have visited Krazy Horse once and looks like a well set up concern.
Norton are now my closest dealer!

Fast Eddie · Oct 16, 2019

MAK said:
I was hoping for somewhere closer to the North East.
A number of respected dealers seem to be letting Norton go.
Norton are now my closest dealer!

Well although Teasdale have cancelled their contract with Norton, I would presume they still have the necessary workshop skills? Have you asked them if they’ll still service and repair yours?

MAK · Oct 16, 2019

Fast Eddie said:
Well although Teasdale have cancelled their contract with Norton, I would presume they still have the necessary workshop skills? Have you asked them if they’ll still service and repair yours?

They are not keen due to a lack of parts from Norton..
This gives me no pleasure to say this but the are returning people’s deposits.
Anyone who went through the Rotary years are witnessing the same thing.

Fast Eddie · Oct 16, 2019

MAK said:
This gives me no pleasure to say this but the are returning people’s deposits.

Who, Norton or Teasdale ?

Madnorton · Oct 16, 2019

Will be the dealers.
Just seen an 'all is rosy' interview in new York for gear patrol.

MAK · Oct 16, 2019

Fast Eddie said:
Who, Norton or Teasdale ?

Teasdale are doing fine.

Eljahara · Oct 16, 2019

MAK said:
Teasdale are doing fine.

Mak
Nigel is asking who is returning the deposits for the Nortons ordered through Teasdale - the dealer or Norton HQ?
I suspect the dealer....
In relation to service, the engine was based on the HD by Kenny Dreer - would they service the bike?
Might have an issue accessing the ECU though!

MAK · Oct 16, 2019

Eljahara said:
Mak
Nigel is asking who is returning the deposits for the Nortons ordered through Teasdale - the dealer or Norton HQ?
I suspect the dealer....
In relation to service, the engine was based on the HD by Kenny Dreer - would they service the bike?
Might have an issue accessing the ECU though!

Dealer returning deposits..
Because they can’t get the bikes.
The ECU is the problem so will have to be returned to Norton for a diagnostic check.
This will mean a 400 mile round trip.
I wish it wasn’t like this and that all things were rosy.
I absolutely love my 961,7000 miles to date and every one pleasurable.

Fast Eddie · Oct 17, 2019

I’m sure there is a lot of emotion and loss of patience and faith between Teasdale and Norton that has resulted in the current situation.

Nevertheless, Teasdale DID sell a lot of Norton’s, and those customers were THEIR customers.

Personally I think they have a duty of care (morally, even if not legally) to try their hardest to support and look after these customers now and in future.

Bit of a poor show on their behalf IMHO.

MAK · Oct 17, 2019

Fast Eddie said:
I’m sure there is a lot of emotion and loss of patience and faith between Teasdale and Norton that has resulted in the current situation.

Nevertheless, Teasdale DID sell a lot of Norton’s, and those customers were THEIR customers.

Personally I think they have a duty of care (morally, even if not legally) to try their hardest to support and look after these customers now and in future.

Bit of a poor show on their behalf IMHO.

Please don’t have a go at Teasdale,a bike is a bike but if they can’t get the parts off Norton what are they to do,
They can’t have customers bikes in indefinite storage.

Fast Eddie · Oct 17, 2019

MAK said:
Please don’t have a go at Teasdale,a bike is a bike but if they can’t get the parts off Norton what are they to do,
They can’t have customers bikes in indefinite storage.

Fair point. If that’s is completely true, I agree.

But others manage to get parts, so I don’t get it...

MAK · Oct 17, 2019

Fast Eddie said:
Fair point. If that’s is completely true, I agree.

But others manage to get parts, so I don’t get it...

Which brings us back to the starting point...
What other dealers?

Fast Eddie · Oct 17, 2019

Well, as has already been mentioned, there are a couple, but there all further south than Donington (as far as I know at least).

Bernhard · Oct 17, 2019

MAK said:
Please don’t have a go at Teasdale,a bike is a bike but if they can’t get the parts off Norton what are they to do,
They can’t have customers bikes in indefinite storage.

You have hit the same old problem with all dealers who can’t get the parts, way back in the 80s there was a Japanese dealer who couldn’t wait to get parts to keep his customers happy so he started to break up a brand new bike, but if Norton are not delivering the bikes either they have nowhere to go.

Lincolnshire Poacher · Oct 17, 2019

MAK said:
Dealer returning deposits..
Because they can’t get the bikes.
The ECU is the problem so will have to be returned to Norton for a diagnostic check.
This will mean a 400 mile round trip.
I wish it wasn’t like this and that all things were rosy.
I absolutely love my 961,7000 miles to date and every one pleasurable.

When my 2013 Sport needed an ECU refresh I spoke to Norton then took the ECU off and sent it to the factory by recorded delivery. The factory did the ECU refresh and sent it back within a week. Worked well for me but clearly you’ll need to speak to them first as personalities have changed.

MAK · Oct 18, 2019

Lincolnshire Poacher said:
When my 2013 Sport needed an ECU refresh I spoke to Norton then took the ECU off and sent it to the factory by recorded delivery. The factory did the ECU refresh and sent it back within a week. Worked well for me but clearly you’ll need to speak to them first as personalities have changed.

This is a good idea and would save a lot of time and expense if it cures the fault.
Took 961 out for a run of over 100 miles,
blue skies but freezing..
Bike ran perfectly and pulls like a train,
Only problem is that it hunts on tickover.

Beefiddler · Oct 18, 2019

I'm a happy customer of Krazy Horse too. 1st Class service. My Cali needed a new ECU at second service as it was dropping off on one cylinder occasionally. They kept it until it was sorted as I have to travel 110 miles to get there and delivered it back as I'd sustained an injury and couldn't collect. Top guys

Lincolnshire Poacher · Oct 18, 2019

MAK said:
This is a good idea and would save a lot of time and expense if it cures the fault.
Took 961 out for a run of over 100 miles,
blue skies but freezing..
Bike ran perfectly and pulls like a train,
Only problem is that it hunts on tickover.

The answer is Don’t Stop!!

Dealers

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