Dave, I am not disputing Andover Norton is a huge benefit to the norton community. I have had good and bad luck with them over the years as I have with other vendors. I do not have the time or patience to call vendors and try and haggle returns. In a lot of cases it is just easier to fix the vendors error myself, but feel I should be able to bring it to others attention so people don't suffer the same frustration. I am still dealing with a well known vendor I ended up doing a credit card dispute against, ultimatley started because of their extremely poor customer service, NOT Andover Norton by the way, but another well known vendor in the USA. I do not need to deal with the extra frustration of trying to convince someone I should get what I pay for after I have already been put behind schedule getting a repair done. At any rate I bought a die to chase the threads of the head bolt and I will get my bike together and running and I will continue to buy Andover Norton products because I, like you, feel they are of benefit to me and others who own nortons. The bottom line is poor quality is not acceptable in any business where consumers or safety is involved. Poor quality means lost business period and if a vendor does not want to monitor their contractors or sub vendors or in house employees then I imagine it will eventually bite them. This is how the company I work for looks at Quality. 8)
