- Joined
- Apr 15, 2009
- Messages
- 11,527
From the INOA email list:
I placed an order right after the transition and after 8 days I had to email to check on the status. Then they finally shipped it. I'm putting it off to the move, although checking orders carefully would have been nice.
I'm surprised they haven't updated the website with more info.
Good customer service is 99% communicating with your customers.
After 28 years of operating Rocky Point Cycle (started in 1982 in
Gainesville, FL, where I lived on Rocky Point Road) I have decided to retire
and I
have sold the business. The new owners are Bill Blake of Stowe, MA, who
is a vintage bike enthusiast and restorer, and his son, Chris, whose
interests lean more towards modern European sportbikes. RPC has been moved
intact
from West Virginia to Massachusetts and the website, 800 number, and
complete product line will be available, as well as complete restoration
services.
I have met a lot of people through the business, many of whom I consider to
be among my best friends. I plan to spend more time riding, fishing, and
learning to sail (we moved to a house on a lake in Morgantown, WV), and hope
to see many of you at rallys around the country.
Thanks for your business, and friendship, and if you are in Morgantown,
give me a call!
Regards,
Stan Smith
Morgantown, WV
(ex) Rocky Point Cycle
I placed an order right after the transition and after 8 days I had to email to check on the status. Then they finally shipped it. I'm putting it off to the move, although checking orders carefully would have been nice.
I'm surprised they haven't updated the website with more info.
Good customer service is 99% communicating with your customers.