If the crack is the result of a manufacturing fault, then I would certainly send them an email explaining the problem.
They not entertain a request for repair/replacement, but can't hurt to at least inquire.
Call me a pessimist, but I think asking the new company, who have no liability for past warranties, to warranty a 4 year old bike is... errrr... a long shot....
Let's be honest, all you'll get from here is speculation, the only answer you'll get is from the factory.
Best bet IMHO would be to ask for their help, rather than demand or expect it....
When I spoke to Marie in Servicing she said they were 'still reviewing' warranty work but my solicitor looked into it and said I would stand no chance if I tried a 'merchantable quality' claim in court. As stated by Fast Eddie they bought the assets but not the liabilities. Must have been a tough choice........
Best to try a 'loyal customer appealing to your commitment to the improvement of the brand reputation and quality' letter maybe at their new offices.
The Access Norton Website uses cookies to keep you logged in if you register.
By continuing to use www.accessnorton.com, you are consenting to our use of cookies.