I recently fat fingered my password three times and was locked out of Chase on the weekend. They don't work business accounts on the weekend. When I called on Monday, I was told that I would have to go to a branch. Once I got a supervisor on the phone and made her understand that if I ever walked into a branch again, it would be to withdraw all my money, she found a way to resolve the issue on the phone. This is 2022, not 1922!
The one and only time I was in a branch, I asked for the manager on the way in and was told that she was not in. I needed a large cashier's check and knew that the teller could not do it. I waited in line for about 30 minutes not hearing a single word of English the entire time. When I got to the teller, she started speaking to me in Spanish, so I started speaking to her in broken German. She finally called the manager over and started speaking to her in Spanish. So, I said is a loud, extremally assertive voice "Speak English" followed by "I want to speak to someone in charge right now!" Turns out I was lied to on the way in. Once the manager looked up my account the begging for forgiveness started.
