Clutch inspection time

Gojuu said:

I wouldn't be interested responding collectively, I actually think it's a mistake.

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kommando said:

Are any Solihull bikes out of warranty yet, once they are they cannot stop you ordering parts for a Solihull bike. You just need a VIN range and pick your number and hope its not in being serviced.

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Stephen_Spencer said:

I think you may mean ‘ordering parts for a Donington bike’?

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NorTriDuc said:

I reached out to Norton on instagram, and to my surprise, they messaged me. Asking me for my email and phone number. They did in fact email me. Not to my surprise, they sent the response as follows.

I’m throwing in the towel.


Hello,
Thank you for contacting the Norton Client Services team.

We understand that you are looking for spare parts for a vehicle manufactured before 2022. After consulting with our Parts Team, we regret to inform you that we are unable to confirm the availability of parts for these motorcycles.

As you may know, if you have been following the Norton story, we have been working through the issues left by the previous Norton company, NMUL Realisations Ltd. Although we (The Norton Motorcycle Co. Ltd.) purchased some of NMUL's assets, we did not assume any liability or responsibility for parts or products made and sold by that company. We have found that the parts we inherited came from a variety of sources with very little documentation regarding provenance, quality standards, or compatibility with different models. This means we cannot guarantee that these parts meet the necessary standards to ensure rider safety.

Therefore, we have taken the difficult decision that we cannot sell any parts we have not sourced or tested, nor can we service, maintain, or repair any bikes that we have not built.

This decision was not taken lightly. We invested considerable time and resources into assessing the inherited stock in the hope of finding a way to support owners of earlier motorcycles. However, we believe it would be irresponsible to supply parts or carry out work on motorcycles without being fully confident in the safety, quality and suitability of the components involved.

We had hoped to be able to offer a more positive outcome, but unfortunately this has not been possible given the circumstances and challenges we inherited.

Thank you for your understanding.


Regards,

Anna
Norton Client Services

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TonyA said:

Don’t throw in the towel. I have received an email back from Judd Racing UK . Go to parts@juddracing.com they said they will order parts for me.

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TonyA said:

Don’t throw in the towel. I have received an email back from Judd Racing UK . Go to parts@juddracing.com they said they will order parts for me.

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cliffa said:

Surely all we need to do is write saying we accept the fact that the parts may not fit and would like to go ahead with the purchase ( so long As they send the correct parts).

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NorTriDuc said:

I reached out to Norton on instagram, and to my surprise, they messaged me. Asking me for my email and phone number. They did in fact email me. Not to my surprise, they sent the response as follows.

I’m throwing in the towel.


Hello,
Thank you for contacting the Norton Client Services team.

We understand that you are looking for spare parts for a vehicle manufactured before 2022. After consulting with our Parts Team, we regret to inform you that we are unable to confirm the availability of parts for these motorcycles.

As you may know, if you have been following the Norton story, we have been working through the issues left by the previous Norton company, NMUL Realisations Ltd. Although we (The Norton Motorcycle Co. Ltd.) purchased some of NMUL's assets, we did not assume any liability or responsibility for parts or products made and sold by that company. We have found that the parts we inherited came from a variety of sources with very little documentation regarding provenance, quality standards, or compatibility with different models. This means we cannot guarantee that these parts meet the necessary standards to ensure rider safety.

Therefore, we have taken the difficult decision that we cannot sell any parts we have not sourced or tested, nor can we service, maintain, or repair any bikes that we have not built.

This decision was not taken lightly. We invested considerable time and resources into assessing the inherited stock in the hope of finding a way to support owners of earlier motorcycles. However, we believe it would be irresponsible to supply parts or carry out work on motorcycles without being fully confident in the safety, quality and suitability of the components involved.

We had hoped to be able to offer a more positive outcome, but unfortunately this has not been possible given the circumstances and challenges we inherited.

Thank you for your understanding.


Regards,

Anna
Norton Client Services

thread:ORizTbMKJGgCFzPnKzchwM::

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Stephen_Spencer said:

Hi Tony,

Can you please expand on your posts. Sounds like you’ve received a positive response back from Judd which is great - was it specific to you or did it have general comment about providing spares in future? Thanks.

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Stephen_Spencer said:

Wondering whether you may have requested parts specific to your 961 Dommie, in your request on Insta? If that’s the case, that may partly explain that particular reply from Norton. Would be useful to know so we can work out what’s going on. Thanks.

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NorTriDuc said:

They don’t know I have a dominator. I just asked for spares for my Donington 961.
They refuse. I given up trying long ago as you know the story all well enough. I’m done. They just collect dust, they’re not worth the stress.

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Boss302 said:

That's what I thought. Thanks. I guess I could tell the condition of the rivets with the clutch plates out and the basket still in place but the springs on the back of the hub and their recesses are hidden away unless I pull the basket. Just out of curiousity, since I'll likely do the complete disassembly, what can you tell about the condition of the back of the basket while it is in place? Perhaps slop or noise in the baskets movement, or metal chips from wear in the spring seats? Anything else that could hint at a problem lurking behind? In Tucson Az I have no mechanics who would be willing or able to help if I ran into any unexpected problems , so I'd like to not have any.

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