Clutch inspection time

Stephen_Spencer said:

I had planned to re-use the shoulder bolts when I swap the ring gear over Tony, but to dowel following Richards procedure. May see if I can find new shoulder bolts also .

From messages exchanged with Judd it seems they may not have full integration to Norton’s parts system (referred to as their EPC - Electronic Parts Catalogue). Nicole referred to ‘mocking up a parts order’.

May be wrong, but you’d expect full integration? Not sure, but a copy of the full parts catalogue would be gold - not achievable of course. Nicole was super helpful though, which is a real bonus.

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Would you have been able to place this order and get this far emailing them only ?

Heat will release Locitie's grip, best to know which Loctite and the spec will give its breakdown temp. Even just knowing the colour will get you close, blue is lower temp release than red.

TonyA said:

Would you have been able to place this order and get this far emailing them only ?

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I don’t see why not Tony. Nicole was pretty efficient, responding to each of my emails the same day (given time zones). She did’nt seem the type to ignore a written spares request. There was no hesitation when it came to the legacy situation - it did’nt even register.

In a perfect world we’d be able to order stuff online with a few clicks and receive premium (consistent) service; products to the door within days. To state the obvious though, there are people and processes involved at Judd & Norton for mgmt, sorting and distr. Parts movement - Norton to Judd (or other dealer) to purchaser. I guess there’s gonna be delays and maybe mistakes.

Delays are one thing, ghosting is another if this has occured. Phone numbers for the parts department are available though - as are their supervisors. Fair enough if people decide they can’t be bothered with that and source from elsewhere though (Stu/Ollie etc).

I always ring ahead first - much more difficult to ignore someone you’ve spoken to. Especially if you know he’s likely to call back! Squeaky wheel’n’all!