Any luck with RGM?

Bonzo · Friday at 11:34 AM

I would like to add that I feel like I gave RGM a bit of a bashing this morning.

I truly hope they can resolve their website issues sooner rather than later and get back to normal. Their service has been outstanding over the few years I've been buying from them.

Schwany · Friday at 12:41 PM

seattle##gs said:
I am inquiring about a belt drive for an Atlas but so far they've been really slow to respond. Is this normal? Are they also very slow about shipping?

Could be Roger is tired of dealing customers in the USA?

Last time I ordered from RGM/Roger, it was all done on the website. Orders showed up promptly. Probably 3 years ago maybe more. Initially before my first order email was responded to. Email has not been responded to since. (I may not have had the email address with the secret handshake.) I don't bother with email. I hope Roger's website doesn't get turned into a poor excuse of a searchable text only database. Running a website that looks like it was created in the late 1980's is not very impressive.

You might have to order most of the pieces separately for the belt clutch. Pre-Commando alternator kits are not in stock. Which might be why you get no answers to email related to the Atlas belt drive. I have the 30mm belt that used to come with those pre-Commando kits if you want it.

I did see Bonzo's note from Roger about the website issues. Try doing it like Roger suggests.

Edit: If your customer has a lot of money to burn you could try TGA and Andy Molnar. He has NEB belt clutches.

concours · Friday at 1:09 PM

The endless ongoing cyber attacks are absolutely horrible for small business, even medium size businesses.
I feel for them. I've always had great service from RGM.

NORTSTER1974 · Friday at 5:57 PM

Bonzo said:
I had to check in case I had imagined it but no, it was real...

It sounds like they need to hire a few Mexicans? Maybe we could help import a few? But then Roger would have to go "The press one for English route"?
Unbelievable!

seattle##gs · Friday at 9:59 PM

Schwany said:
Could be Roger is tired of dealing customers in the USA?

Last time I ordered from RGM/Roger, it was all done on the website. Orders showed up promptly. Probably 3 years ago maybe more. Initially before my first order email was responded to. Email has not been responded to since. (I may not have had the email address with the secret handshake.) I don't bother with email. I hope Roger's website doesn't get turned into a poor excuse of a searchable text only database. Running a website that looks like it was created in the late 1980's is not very impressive.

You might have to order most of the pieces separately for the belt clutch. Pre-Commando alternator kits are not in stock. Which might be why you get no answers to email related to the Atlas belt drive. I have the 30mm belt that used to come with those pre-Commando kits if you want it.

I did see Bonzo's note from Roger about the website issues. Try doing it like Roger suggests.

Edit: If your customer has a lot of money to burn you could try TGA and Andy Molnar. He has NEB belt clutches.

I might take you up on the belt. Who's pulleys do the fit? What is the length for an Atlas?

NORTSTER1974 · Friday at 10:04 PM

NORTSTER1974 said:
It sounds like they need to hire a few Mexicans? Maybe we could help import a few? But then Roger would have to go "The press one for English route"?
Unbelievable!

seattle##gs said:
I might take you up on the belt. Who's pulleys do the fit? What is the length for an Atlas?

Schwany · Saturday at 8:50 AM

seattle##gs said:
I might take you up on the belt. Who's pulleys do the fit? What is the length for an Atlas?

It fits RGM AT10 belt drive pulleys. Grey Synchroflex AT10 32mm wide 980mm length. 32mm was a race width and I have no idea why RGM sent me that belt when I ordered the kit. By the way, I tried to get RGM to exchange the belt using email. That is when the email stopped coming from RGM's side. The belt has never been used and is free because it's too wide and long for a P11. I have a few other parts that come with that kit. Not free though. PM me if you are still interested.

The pre-Commando with alternator kits now come with the Red Gen3 20mm x 980mm belt. I use a 25mm x 880mm belt in the P11. It's borderline short, but functional.

If you go to the RGM site and search on "pre-Commando belt clutch" the parts and part numbers that are included in the kit are listed.

Patrick Langérôme · 2026-02-15T08:11:07-0700

marshg246 said:
J'ai voulu commander des articles il y a environ trois semaines. Comme il n'y a pas de bouton « Ajouter au panier », je les ai contactés à ce sujet. C'est la deuxième fois que je les recontacte : je les avais déjà contactés il y a environ trois mois pour le même problème. Je possède un compte professionnel chez eux. Je n'ai reçu aucune réponse. J'ai besoin de pièces qu'ils sont les seuls à proposer, notamment le tambour de frein arrière 520 (062764N). Leur site indique qu'ils en ont 10 en stock ; j'en voudrais 6, mais je ne peux pas les ajouter à mon panier !

Auparavant, lorsque j'ajoutais des articles à mon panier, ils étaient expédiés sous deux jours ouvrables et la commande arrivait sous deux à trois jours s'il n'y avait pas de problèmes de douane.

J'ai également reçu des pièces de leur part, pour vous et certains de vos clients, sans problème, mais je ne suis pas certain qu'ils soient toujours en activité. Je pourrais les appeler, mais je préfère éviter les appels internationaux.

Merci pour ces infos, j'ai exactement le même PB pour commander des pièces sur leur site, il semble que leur email ne soit plus fonctionnel...

Any luck with RGM?

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