RGM Norton

Tho , i did not had problem recently (as I allways phone my orders to Roger) , this morning my last basket case is unavailable , so I had to put it down on a paper instead like 20 years ago ....
 
DougC said:
Another thread on this here:

Mark Savage

Thread 'Anyone heard from RGM in the last week or so?'

I placed an online order a few weeks ago and I’ve not received it yet, all items were in stock. They normally are super fast at delivery. I’ve tried calling but no answer, I’ve even left messages and now my last email was returned “undelivered”.
Click to expand...
My email from last week was also returned undeliverable
 
🤖
 

Attachments

  • RGM Norton
    IMG_8381.png
    195.1 KB · Views: 55
Tried to add an item to my cart this evening and there was no button to do that so I guess their problem has gotten worse.
 
That almost sounds promising. If they are snowed-under with a backlog of orders, the sensible thing is to stop orders coming in. If so, a note on the website explaining the situation would be extremely helpful!
 
oldschool said:
That almost sounds promising. If they are snowed-under with a backlog of orders, the sensible thing is to stop orders coming in. If so, a note on the website explaining the situation would be extremely helpful!
Click to expand...
They are an old well established supplier of Norton parts
I spoke with them on the phone about my missing order a couple of weeks ago
They were having major problems with online orders so I went through all the details of my order and I had it delivered to me within two days
I don't know what issues they were having with the online side of things it's possible they need some younger blood for that but I can't fault the way they dealt with my order
 
baz said:
They are an old well established supplier of Norton parts
I spoke with them on the phone about my missing order a couple of weeks ago
They were having major problems with online orders so I went through all the details of my order and I had it delivered to me within two days
I don't know what issues they were having with the online side of things it's possible they need some younger blood for that but I can't fault the way they dealt with my order
Click to expand...
Yeah, there could be that, or, the hackers. The continual cyber attack threats are ongoing bewildering ever changing and they just wear you down.
 
RGM's website can be a bit frustrating at times as there seems to be many items that show the following "We're sorry but this item is temporarily out of stock and can't be ordered at present."
I have no problem waiting for stock to be replenished but with RGM in some cases temporarily out of stock seems more like no longer available, as it never comes back in stock to purchase.
 
Last edited:
Desmopower said:
in some cases temporarily out of stock seems more like no longer available, as it never comes back in stock to purchase.
Click to expand...
RGM have lost Andover Norton as a supplier and its mainly these items that show as not in stock. So for these items go to AN direct. I bought AN items from RGM as they did price them lower, maybe that was the problem or AN decreased dealer margins.
 
When i contacted RGM in September about the oil leak i had from the Alton Starter i purchased from them earlier in the year, Roger informed me that he was unable to assist with the warranty claim and i would have to deal directly with Alton in France. When i explained that my contract was with him & not Alton they were as unhelpful to the 10th degree, like i would need the original packaging box & foam and that i would be responsible for the postage
 
olympus said:
When i contacted RGM in September about the oil leak i had from the Alton Starter i purchased from them earlier in the year, Roger informed me that he was unable to assist with the warranty claim and i would have to deal directly with Alton in France. When i explained that my contract was with him & not Alton they were as unhelpful to the 10th degree, like i would need the original packaging box & foam and that i would be responsible for the postage
Click to expand...
Wow, disappointing, and I'm not sure that is actually legal for them to say that, as they sold it. It's good to know anyway.
 
cliffa said:
Wow, disappointing, and I'm not sure that is actually legal for them to say that, as they sold it. It's good to know anyway.
Click to expand...
To be honest when i "got the message" from RGM. i decided it was in by interest not to deal with them and talk with Alton directly, Laurent was absolutely fantastic, he sent me an empty box along with the foam, and once i knew the postage cost this was refunded me...first class service
And BTW the starter assembly is currently on its way back to me:)
 
I had an order including a 12" disc which I did not receive any shipping notification for. I ended up phoning Roger and was told that the stainless clips weren't available and he was looking for another supplier for these. I just got the order sent less the disc, he told me he was snowed under with emails and was hoping to get an IT guy to help get it sorted. Sounds as though he is still backed up.
 

Similar threads

Mark Savage
Anyone heard from RGM in the last week or so?
Replies
4
Views
298
Mark Savage
Mark Savage
P
Norton Commando books: Free
Replies
3
Views
582
DennisMo
D
jseng1
Norton Desaxe cylinder offset
2 3 4 5
Replies
95
Views
4,803
acotrel
acotrel
MexicoMike
I know this is NOT Norton related but...
Replies
2
Views
411
2WheelsUp
2WheelsUp
S
36mm Mikuni --- 850 Norton
Replies
3
Views
665
maaseyracer
maaseyracer
Back
Top