Call centers are often outsourced to foreign countries due to economic factors. India is a prime example
where, as a former British colony, English became the language of commerce. I daresay that the public
schools there probably excel most in the USA with proper use of the King’s English adhered to. The
problem lies in the very thick accents of the native languages which render understanding impossible.
I just hang up and try again hoping for someone whose accent isn’t so muddled.
Texas is an entirely different story.