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Hello from Norton UK

Discussion in 'Norton Motorcycles (Modern)' started by NortonFactoryUK, Sep 29, 2015.

  1. Raphi

    Raphi

    Joined:
    Aug 17, 2015
    I had to edit: not „since“ „till“ is the correct word!
    SINCE Callum left waiting respectively ordering time is longer...
     
  2. BritTwit

    BritTwit

    Joined:
    Aug 25, 2009
    I searched for the original posting that announced Callum’s exit from Norton. In that post there was also a notice of change in official policy - that all future requests for parts would only be accepted from an authorized Norton dealer.

    I can’t find the post, but it’s out there in a thread somewhere.

    When I read that post initially, I knew this would be a huge problem. My dealer has been terrible at ordering parts for me. It took them 4 months to get me my oil-in-airbox kit. I’m still waiting on the little oil strained for the sump oil pickup. The one that came in the kit was damaged. I was hoping to do the clip-ons to handle bars swap this winter, but who knows how long it will take to get the replacement parts from my dealer.

    I know that the attention of the factory boys is now focused on the introduction of the new V4 and 650 models, but they really need to be more mindful of 961 owners and their needs. The folks who actually purchased really Nortons, and help the factory pay the bills, and keep the lights on.
     
    contours likes this.
  3. bpjthornton

    bpjthornton

    Joined:
    Aug 24, 2011
    Hey all, just recently had an issue with my 961. I contacted Clem (I assume short for Clemence) in the Sales and Service area at Norton. He said my bike was eligible for an ‘recall mods’ which is the breather and the dipstick. He then listed my closest dealers who could help, in my case it happened to be the factory. So it made sense to get my bike to those guys.



    He then transferred me across to Olivia Burnell who organised my recall and service.



    I found the guys really helpful, informative and friendly. So if you have an issue I’d recommend (if practical) phoning the factory and asking to speak to either Clem or Olivia. It may be that the factory is too far to send your bike, but it’s worth speaking with them to perhaps prompt the spare parts to be sent to your local dealer.



    Perhaps useful for someone? I know I’m lucky to live near the factory, so well aware it’s not that easy for everyone.
     
    gchoppin likes this.
  4. BritTwit

    BritTwit

    Joined:
    Aug 25, 2009
    Looks as though things are working out for you.
    Cheers.
     
  5. bpjthornton

    bpjthornton

    Joined:
    Aug 24, 2011
    Oh and had another Norton ‘character building event’ today on the way into work. The rear brake bobbin dropped off/disappeared/unscrewed itself from the brake lever. Caused a medium level panic, nothing too serious.

    So I phoned Olivia (at the factory), she was very apologetic, and she popped another one in the post this morning. So I’m hoping by tomorrow I should get another peg and screw through the post. In the mean-time I have ordered some Loctite 243 to seal the deal.

    Perhaps this quick and effective response from the factory is a sign of things to come?
     
    gchoppin likes this.
  6. Britfan60

    Britfan60 VIP MEMBER

    Joined:
    Jan 5, 2014
     
  7. contours

    contours VIP MEMBER

    Joined:
    Jan 1, 2012
    Quoting myself here and leaving out the rant. It's been closer to 7 weeks, but I got the attention of Norton UK as well as MCC. My dipstick is on it's way. I also got a recommendation from Kev about the breather mod kit - in my case the dipstick is probably more important since I'm not losing much oil through the airbox. In fact I have yet to see any trace of oil in the airbox beyond what drains out into the bottle. Hurray for me! :D
     
    bpjthornton likes this.
  8. Britfan60

    Britfan60 VIP MEMBER

    Joined:
    Jan 5, 2014
    I'm still using the original and not really having a problem. You get it yet? I did inquire about getting one through AF1. He'll look into it.
     
  9. contours

    contours VIP MEMBER

    Joined:
    Jan 1, 2012
    Still waiting, but MCC did tell me it shipped out earlier this week.
     
  10. contours

    contours VIP MEMBER

    Joined:
    Jan 1, 2012
    I did just receive the extended dipstick rod. Jeez, for the cost I thought I would get the whole thing. I am happy to have it, nonetheless. I simply didn't trust my judgement with the original. With all the noise the engine makes at least now I can be comfortable about the oil level. :rolleyes:
     
  11. chris plant

    chris plant

    Joined:
    Nov 6, 2008
    ok lots o information there.
     
  12. 84ok

    84ok

    Joined:
    Aug 10, 2014
    for norton

    i've just recently had a closer look at new model nortons & at the very least, support & parts jumps out as highly problematic for a potential buyer,

    why would that suddenly, or in any way be different with new post 961 models?
     
    Last edited: Apr 10, 2018
    Fultonrn likes this.
  13. nopdog

    nopdog VIP MEMBER

    Joined:
    Apr 24, 2017
    Tell me 84ok do you own a 961?
     
    john clark likes this.
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