- Joined
- Sep 12, 2022
- Messages
- 260
Hello Mr. ………..,
Thank you for your email. We released an update regarding parts and service earlier this year that you can see below:
“As you may know if you have been following the Norton story, we have been working through the issues left by the previous Norton company, NMUL Realisations Ltd., and although we (The Norton Motorcycle Co. Ltd.) bought some of the assets of NMUL we did not take on any liability or responsibility for any parts or products made and sold by that company.
We have now almost completed this work and unfortunately we have found that the parts we inherited came from a variety of sources, with very little documentation to show providence, quality standards, or important information regarding compatibility with different models. All this means that we cannot be certain that the parts would be of the necessary quality and standard to ensure rider safety. Therefore, we have taken the difficult decision that we cannot sell any parts we haven’t sourced, or tested; nor can we service, maintain or repair any bikes that we have not built. Unfortunately, this includes your motorcycle.
This isn’t a decision we have taken lightly; we have spent a significant amount of time checking the stock of parts in the hope of finding a way to support you, but it would be irresponsible of us to sell parts or service motorcycles without being confident we could guarantee your safety.
All motorcycles built and sold by us will, of course, be fully supported through Norton Birmingham, and in time a global network of Norton Customer Centres. Our Parts Department will shortly open, and when this happens, we will sell parts that are fitted to our own Norton Commando Classic 961 only. For the reasons set out above we will not be able to guarantee that they will fit your bike, nor that they are suitable or fit for purpose on your motorcycle.
We had hoped to find a better solution but that has not been possible due to the issues we have inherited.”
Best regards,
Norton Parts
This transmission is confidential and intended solely for the person or organisation to whom it is addressed.
It may contain privileged and confidential information and you should not copy, distribute or take any action in reliance on it. If you have received this transmission in error please notify us immediately by email at info@nortonmotorcycles.com.
Thank you for your email. We released an update regarding parts and service earlier this year that you can see below:
“As you may know if you have been following the Norton story, we have been working through the issues left by the previous Norton company, NMUL Realisations Ltd., and although we (The Norton Motorcycle Co. Ltd.) bought some of the assets of NMUL we did not take on any liability or responsibility for any parts or products made and sold by that company.
We have now almost completed this work and unfortunately we have found that the parts we inherited came from a variety of sources, with very little documentation to show providence, quality standards, or important information regarding compatibility with different models. All this means that we cannot be certain that the parts would be of the necessary quality and standard to ensure rider safety. Therefore, we have taken the difficult decision that we cannot sell any parts we haven’t sourced, or tested; nor can we service, maintain or repair any bikes that we have not built. Unfortunately, this includes your motorcycle.
This isn’t a decision we have taken lightly; we have spent a significant amount of time checking the stock of parts in the hope of finding a way to support you, but it would be irresponsible of us to sell parts or service motorcycles without being confident we could guarantee your safety.
All motorcycles built and sold by us will, of course, be fully supported through Norton Birmingham, and in time a global network of Norton Customer Centres. Our Parts Department will shortly open, and when this happens, we will sell parts that are fitted to our own Norton Commando Classic 961 only. For the reasons set out above we will not be able to guarantee that they will fit your bike, nor that they are suitable or fit for purpose on your motorcycle.
We had hoped to find a better solution but that has not been possible due to the issues we have inherited.”
Best regards,
Norton Parts
This transmission is confidential and intended solely for the person or organisation to whom it is addressed.
It may contain privileged and confidential information and you should not copy, distribute or take any action in reliance on it. If you have received this transmission in error please notify us immediately by email at info@nortonmotorcycles.com.
I still believe that if someone wants a second hand 961 it totally hinges on whether they can get spare parts. If the word is that 'the non TVS bikes are unreliable' or 'you can't buy parts for them' prices will plummet especially a few years down the line when we are competing on the second hand market with older TVS 961s. I still remain hopeful that many new parts will fit and enable us to improve the bikes then if we sell they will be 'with later clutch basket' etc. For people like me where the bike is a 'keeper' a big problem at the moment is service access to the ECU which is why I am trying to find a way of reading error codes. And even this can be fixed with a new ECU. Yes yes or carbs. Of course if the ECU remains the same we can go to one of the many new dealers.
!!
