Clutch inspection time

Stephen_Spencer said:

I had planned to re-use the shoulder bolts when I swap the ring gear over Tony, but to dowel following Richards procedure. May see if I can find new shoulder bolts also .

From messages exchanged with Judd it seems they may not have full integration to Norton’s parts system (referred to as their EPC - Electronic Parts Catalogue). Nicole referred to ‘mocking up a parts order’.

May be wrong, but you’d expect full integration? Not sure, but a copy of the full parts catalogue would be gold - not achievable of course. Nicole was super helpful though, which is a real bonus.

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TonyA said:

Would you have been able to place this order and get this far emailing them only ?

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Stephen_Spencer said:

I don’t see why not Tony. Nicole was pretty efficient, responding to each of my emails the same day (given time zones). She did’nt seem the type to ignore a written spares request. There was no hesitation when it came to the legacy situation - it did’nt even register.

In a perfect world we’d be able to order stuff online with a few clicks and receive premium (consistent) service; products to the door within days. To state the obvious though, there are people and processes involved at Judd & Norton for mgmt, sorting and distr. Parts movement - Norton to Judd (or other dealer) to purchaser. I guess there’s gonna be delays and maybe mistakes.

Delays are one thing, ghosting is another if this has occured. Phone numbers for the parts department are available though - as are their supervisors. Fair enough if people decide they can’t be bothered with that and source from elsewhere though (Stu/Ollie etc).

I always ring ahead first - much more difficult to ignore someone you’ve spoken to. Especially if you know he’s likely to call back! Squeaky wheel’n’all!

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TonyA said:

Thanks for your response. I have an email in to Judd Racing and hopefully Monday they will answer my request.

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Jansen said:

I also contacted Judd Racing directly about the clutch basket assembly listed on their website and received a reply from Nicole in their parts department.

Unfortunately, she confirmed that the listing was incorrect. They do not currently have a confirmed price/availability based on that listing.

Nicole has offered to contact Norton directly to check the current price and estimated lead time/availability for the clutch basket assembly.

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Stephen_Spencer said:

Yep, that makes sense Jansen. My purchase uncovered that to be the case and was the reason for the confusion on price/configuration. Still don’t know whether I’ll receive a Clutch Basket Assembly (minus internals) or the full clutch.

Nicole will follow up no doubt and we’ll see how Norton plan to configure/price clutch parts. You have movement though which is good news. Let’s hope that continues .

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NorTriDuc said:

It’s 2026 and the miscommunication and lack of understanding between Norton and Judd is crazy. Clearly Norton still don’t have their game together.

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