Any luck with RGM?

Fast Eddie said:
he didn’t test these though, coz they weren’t available then …
Click to expand...
And just how did he test a nitrided layer I wonder. I have had nitrided cams sectioned, polished and checked under a microscope, the only thing that can be said is if the layer is present and the depth of layer.
 
Madnorton said:
And just how did he test a nitrided layer I wonder. I have had nitrided cams sectioned, polished and checked under a microscope, the only thing that can be said is if the layer is present and the depth of layer.
Click to expand...
Rockwell C hardness tester.
 
concours said:
Rockwell C hardness tester.
Click to expand...
Really - C hardness test for a nitride layer, if it was that simple then I would have done that. OK for a through hardened or case harden with a deep depth, but the trick is to measure the case hardness and not distort the reading if it breaks through the case to the underlying material. Nitriding case hardening and the case hardness it gives is well understood and the only real detail is case depth which can only be measured in section.
 
Madnorton said:
Really - C hardness test for a nitride layer, if it was that simple then I would have done that. OK for a through hardened or case harden with a deep depth, but the trick is to measure the case hardness and not distort the reading if it breaks through the case to the underlying material. Nitriding case hardening and the case hardness it gives is well understood and the only real detail is case depth which can only be measured in section.
Click to expand...
Simmer down.

I was simply answering what I witnessed dynodave doing. I will not debate validity of his test process.

My original comment was a poke in the ribs to Nigel's jewelry post. The aesthetic musing of a camshaft. 💎
"The only problem with the AN cams is they’re so pretty it seems a shame to put in your engine !!"


I then responded and agreed with a thumbs up to Nigel's comment about having not tested the cam pictured.

Any luck with RGM?


I never heard back about the gear & mainshaft I handed you at the INOA NH Rally, any news?

Carry on, you're doing a great job.🏁
 
Last edited:
concours said:
Simmer down.

I was simply answering what I witnessed dynodave doing. I will not debate validity of his test process.
Click to expand...
I was also wondering about that, I read your post as a reply to how to measure it.
Sometimes, clarity does suffer from brevity, although some people on this forum will _never_ have that problem :cool:
 
Back on thread topic....I have reccieved two return emails from Junior since last Sarurday in an attemp to order a narrow ham can filter kit. I'm hoping a few more emails and another weeks time and I will maybe have one on order.
 
I've had no luck ordering from RGM, I tried three different e-mail addresses - including the one given in the status update - all were flagged as undeliverable. I tried calling several times, factoring in the time difference, but it went straight to the message recording feature. I've been a customer of theirs for a long time and have been very satisfied with their service, but it has simply become too hard to buy from them. I might try to fax them my order as a last ditch attempt. Watch this space.
 
I think that broadcasting their email all over the place is a mistake. The bots have already got it by now and they will be overwhelming spam, junk and it will effect normal email operation. The best solution is to create a basic online secure form so customers use that. Only takes a short time to put a form together, so that email is protected. In fact they will be needing a new email soon probably. I know this because I owned / managed a web hosting tech company for decades. That’s what I would do anyway, until they have a new online store operational.
 
marinatlas said:
That's what I used decades ago , and then I phoned to them , no email or computer , just good old time and we were happy ...
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Not RGM but I wouldn’t want to go back to the old days of sending an SAE for a price list to dealers, await it’s return to then place an order with a “Postal Order” and hope something turns up.
 
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Hi all,

I’m running a Norton specialist shop in Japan called HALNORTON.

We regularly import parts from the UK, and we used to rely quite a lot on RGM. However, recently their website has become very difficult to use, and it’s causing some real trouble for us.
As we are based in Japan, contacting them by phone is not really practical, so the website is a critical tool for ordering.
I came across these discussions on the Norton Owners Club forum and here on Access Norton, which made me think about posting this:
  • RGM status update (NOC forum)
  • Any luck with RGM (Access Norton)
Nowadays, building a functional e-commerce site is not particularly difficult. I used to work in web development myself, and I built our own shop website using Shopify.
To be honest, we’re not really selling much yet, and the site itself is still quite small and basic — so it’s nothing impressive at all. But even something at this level is quite easy to build and would already make a huge difference in usability.

https://shop.halnorton.com/

So I was wondering — is there anyone in the UK who could help RGM improve or rebuild their website?
I would be very happy to support in any way I can, but being based in Japan and not being fully fluent in English makes it a bit challenging for me to get directly involved.
If someone is already in contact with RGM, I’d be happy to share some ideas or practical suggestions.

I imagine many others are facing the same issue, so I thought it was worth raising here.
 
After about 8 separate attempts, I managed to get a call though last night my time (I'm eight hours ahead) and spoke to 'Junior', who kindly took my order over the phone. luckily it was only four items and I had all the RGM part numbers and descriptions to hand. I am still able to access one of their sites with their catalogue, part numbers etc. But I can't use it to contact them.
 
Hal said:
Hi all,

I’m running a Norton specialist shop in Japan called HALNORTON.

We regularly import parts from the UK, and we used to rely quite a lot on RGM. However, recently their website has become very difficult to use, and it’s causing some real trouble for us.
As we are based in Japan, contacting them by phone is not really practical, so the website is a critical tool for ordering.
I came across these discussions on the Norton Owners Club forum and here on Access Norton, which made me think about posting this:
  • RGM status update (NOC forum)
  • Any luck with RGM (Access Norton)
Nowadays, building a functional e-commerce site is not particularly difficult. I used to work in web development myself, and I built our own shop website using Shopify.
To be honest, we’re not really selling much yet, and the site itself is still quite small and basic — so it’s nothing impressive at all. But even something at this level is quite easy to build and would already make a huge difference in usability.

https://shop.halnorton.com/

So I was wondering — is there anyone in the UK who could help RGM improve or rebuild their website?
I would be very happy to support in any way I can, but being based in Japan and not being fully fluent in English makes it a bit challenging for me to get directly involved.
If someone is already in contact with RGM, I’d be happy to share some ideas or practical suggestions.

I imagine many others are facing the same issue, so I thought it was worth raising here.
Click to expand...
I know of two people who have offered help, but the offer has not been taken up. I do not know why…
 
When you are firefighting you will be unable to see the wood for the trees. I suspect they out sourced their website 100% and have no technical knowledge how it works plus no ownership other than photos and part numbers. Setting up shop sites is much easier now but you still need to have some techy background.
 
Back in the late seventies I was running a Continental GT. If I needed parts, as I often did, I would phone Gander & Gray & speak to the nice lady there. The parts would arrive cash on delivery the next morning. How I long to go back to those days.
 

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