- Joined
- Jul 8, 2018
- Messages
- 1,027
As some of you are aware, I had a few issues with Norton customer service prior to and post delivery of my 961 - many other members have had similar issues - however, communication is now MUCH better and as expected. My reason for posting is that it does not seem to be isolated to a single manufacturer or franchise and many of the bike publications carry letters indicating customers being ignored, poor customer service when things go wrong etc ..
I ordered a Speed Twin from my local dealer in February and was given an indicated delivery date of end of March. I called in on 5 April to check on progress, choose number plate and such. I was extremely surprised to find that the franchise had been sold and the new dealer had taken on the showroom on 1 April. The new dealer was not able to access my details from Triumph HQ due to GDPR regulation but assured me that orders were being processed and he should have some clearer information by today. A visit to the dealer today and ....no further information. I am apparently not the only customer in this position as the previous owner did not inform any of us that he was going!
The new owner cannot refund my deposit of £1000 as it was not paid to them and is not in their accounts, he needs to contact Triumph HQ to see what the score is and will “get back to me” it will however still be used towards the balance once the bike is delivered - in May so someone has the money?
Anyway, I don’t think this is an isolated incident with the sale of bikes and does not seem to happen with the same frequency with cars.
John
I ordered a Speed Twin from my local dealer in February and was given an indicated delivery date of end of March. I called in on 5 April to check on progress, choose number plate and such. I was extremely surprised to find that the franchise had been sold and the new dealer had taken on the showroom on 1 April. The new dealer was not able to access my details from Triumph HQ due to GDPR regulation but assured me that orders were being processed and he should have some clearer information by today. A visit to the dealer today and ....no further information. I am apparently not the only customer in this position as the previous owner did not inform any of us that he was going!
The new owner cannot refund my deposit of £1000 as it was not paid to them and is not in their accounts, he needs to contact Triumph HQ to see what the score is and will “get back to me” it will however still be used towards the balance once the bike is delivered - in May so someone has the money?
Anyway, I don’t think this is an isolated incident with the sale of bikes and does not seem to happen with the same frequency with cars.
John