administrator needed

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Dan Fennell is having trouble with his VIP pass. Ever since he upgraded to VIP status he can't get the site to open. He gets the main page showing his user name and notifications but can't go further. Can you please contact him? Username; Dan1950 and email; xxxxxxxxxxxxxxx
 
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Hi Dan,

If you have not done so already, please try:

Clearing browser temp internet files
Try a different browser
Turn off any pop up blockers

I don’t think anyone else is having an issue, so I expect it’s related to your browser. I will email you a bit later as well,

Cheers
 
Not sure what the solution was, but I can now access the site. Late yesterday evening, I eliminated all browsing history and cookies on my laptop from the last 4 weeks. That really balled thing up as the portal wouldn't even open. Earlier this morning, perhaps a few hours ago, I was able to open the portal and access the site from my laptop. I went to my smart phone and tried accessing a page that was previously saved on the phone. Again problems arose as my laptop defaulted to that previously loaded page and would not open. I eliminated the page from the history of both devices and gave things some time to normalize. I opened the portal on my laptop a bit ago and all seems normal for now. I will refrain from opening the site on my smart phone as I do not like the format of the tiny screen anyway. I'm thinking it was smart phone related.

If some action by administrators cured the problem I would like to thank anyone involved.
 
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Not sure what the solution was, but I can now access the site. Late yesterday evening, I eliminated all browsing history and cookies on my laptop from the last 4 weeks. That really balled thing up as the portal wouldn't even open. Earlier this morning, perhaps a few hours ago, I was able to open the portal and access the site from my laptop. I went to my smart phone and tried accessing a page that was previously saved on the phone. Again problems arose as my laptop defaulted to that previously loaded page and would not open. I eliminated the page from the history of both devices and gave things some time to normalize. I opened the portal on my laptop a bit ago and all seems normal for now. I will refrain from opening the site on my smart phone as I do not like the format of the tiny screen anyway. I'm thinking it was smart phone related.

If some action by administrators cured the problem I would like to thank anyone involved.
Hi Dan,

I looked into this. For some reason your IP was triggering our security system (mod_security) and getting blocked. IP's that trigger our system automatically clear after 1 hour. Your IP triggered our system and then auto cleared after one hour and then triggered it again, blocking your IP. This was happening over and over. Our system detected that your IP was trying to inject malware in the url. Basically it appeared as if your browser was trying to inject code and we cant have that. This could be caused by a few things:

1) You have malware on your device. I would recommend scanning your system with a malware scanner: https://www.malwarebytes.com/ <This is a good free one.
2) Perhaps you had malware in your temporary browser internet files. This is common. The fix is to clear your cache as you did.
3) It could be a false positive (highly unlikely).

Either way you seem to have resolved it on your end by clearing your browser files out. If you experience this again drop me an email at accessnorton at g-m-a-i-l dot com.

Have a great day, cheers
Jerry
 
Hi Dan,

I looked into this. For some reason your IP was triggering our security system (mod_security) and getting blocked. IP's that trigger our system automatically clear after 1 hour. Your IP triggered our system and then auto cleared after one hour and then triggered it again, blocking your IP. This was happening over and over. Our system detected that your IP was trying to inject malware in the url. Basically it appeared as if your browser was trying to inject code and we cant have that. This could be caused by a few things:

1) You have malware on your device. I would recommend scanning your system with a malware scanner: https://www.malwarebytes.com/ <This is a good free one.
2) Perhaps you had malware in your temporary browser internet files. This is common. The fix is to clear your cache as you did.
3) It could be a false positive (highly unlikely).

Either way you seem to have resolved it on your end by clearing your browser files out. If you experience this again drop me an email at accessnorton at g-m-a-i-l dot com.

Have a great day, cheers
Jerry
As my smart phone seems to have re-triggered this fault after clearing the cache on my laptop cured it, I think that the problem lies with my smart phone.
 
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