t ingermanson
VIP MEMBER
- Joined
- Oct 17, 2018
- Messages
- 538
I recently purchased a Triumph 750 big bore kit from a distributor and it turns out the barrel of the part is defective to the point that it's not usable in its state out of the box. The tappet guide block bore is .030" off center, and both lifters hit the drive side inlet cam lobe.
The distributor is claiming their 30 day return window has passed, and they will help guide me through dealing directly with the manufacturer for a warranty claim on my dime. I don't see how anyone can put a big bore kit onto a motor that reasonably needs quite a bit of machine work to fit, crank rebalanced, etc, etc, etc within a month. The crank rebalance took 3 months itself once I could send the pistons to the crank shop. I'm very disappointed with the distributor. I never ask for discounts so I can reasonably expect good service. I've paid full pop to get shined by this shop.
I'm trying to let this play out before I roll out the nuclear option and "name names", because that's not going to help my cause or make my situation better.
What's the best way to proceed? So far the barrel checks out in all the other dimensions, and they are well known (as I now know) for a multitude of other defects not found on this barrel, and getting a better barrel is not a foregone conclusion.
I have a milling machine, the tools, and the know how to rebore the cylinder flange to refit the tappet block appropriately.
Do I spent the time and money to send this back, hoping it's covered and I get a better one? Is getting a part fit for purpose even a reasonable expectation? For our overseas friends, the US has very little consumer protection. "Land of the Free, Home of the Brave" and all that...
The distributor is claiming their 30 day return window has passed, and they will help guide me through dealing directly with the manufacturer for a warranty claim on my dime. I don't see how anyone can put a big bore kit onto a motor that reasonably needs quite a bit of machine work to fit, crank rebalanced, etc, etc, etc within a month. The crank rebalance took 3 months itself once I could send the pistons to the crank shop. I'm very disappointed with the distributor. I never ask for discounts so I can reasonably expect good service. I've paid full pop to get shined by this shop.
I'm trying to let this play out before I roll out the nuclear option and "name names", because that's not going to help my cause or make my situation better.
What's the best way to proceed? So far the barrel checks out in all the other dimensions, and they are well known (as I now know) for a multitude of other defects not found on this barrel, and getting a better barrel is not a foregone conclusion.
I have a milling machine, the tools, and the know how to rebore the cylinder flange to refit the tappet block appropriately.
Do I spent the time and money to send this back, hoping it's covered and I get a better one? Is getting a part fit for purpose even a reasonable expectation? For our overseas friends, the US has very little consumer protection. "Land of the Free, Home of the Brave" and all that...