UGH.

Status
Not open for further replies.
You are not alone in dealing with them.

I had the same problems on various attempts to do business with them over the years, and I stopped ordering from them 8 years ago.

Fred and Ella at Old Britts and sometime Phil at Fair Spares America get my business. They are both terrific.
 
I've run into the same problem recently as well. Its led me to calling to make sure things are in stock with my other orders at other places. Bit of a hassle to have to call but personally i feel like things come quicker when i order it on the phone.

Also feel like although the internet is convinient, its nice to create a dialog with some of the better distributers (never know when you might need to phone a friend:)
 
Yeah, I guess I'll have to place my orders with domi over the phone, or I'll have to shop elsewhere. I like OldBritts' site but the lack of a search feature makes it a bit more difficult to find things.

-Jordan
 
Hello Jordan,
As an owner of an internet e-commerce site there are a few things you should know about stocking antique, out of production, specialty produced items for obsolete English (European) motorcycles in an economic climate that has sent more businesses to the bottom than at any other time in recent history.

1) get a life and learn some patience, Rome wasn't built in a day and neither are your parts.

2) invest in the vendors you want to have a relationship with, learn their first names and help them to better serve you, don't go and tell the world that they suck!

3) if you don't like a vendor that comes up short here and there then do it your self, you only have to put up $50K (cash) of your own money to start a credible company (maybe).

3) When enough orders show up for the same item, it may be safe for the vendor to order a production run and hope that the margins will hold up until they recover their money and maybe make a modest profit ( if you aren't busy paying the heat and lights).

Domi Racer has been around since before most of us started shaving (at 62 I include myself in that troop), they deserve considerably more respect that a cheap internet slap in the face. get real youngster!!

Sorry if I came off heavy handed, but do tone down, and consider apologizing to Domi Racer, shit like this doesn't belong on this forum!!

RS.
 
RoadScholar said:
Hello Jordan,
As an owner of an internet e-commerce site there are a few things you should know about stocking antique, out of production, specialty produced items for obsolete English (European) motorcycles in an economic climate that has sent more businesses to the bottom than at any other time in recent history.

1) get a life and learn some patience, Rome wasn't built in a day and neither are your parts.

2) invest in the vendors you want to have a relationship with, learn their first names and help them to better serve you, don't go and tell the world that they suck!

3) if you don't like a vendor that comes up short here and there then do it your self, you only have to put up $50K (cash) of your own money to start a credible company (maybe).

3) When enough orders show up for the same item, it may be safe for the vendor to order a production run and hope that the margins will hold up until they recover their money and maybe make a modest profit ( if you aren't busy paying the heat and lights).

Domi Racer has been around since before most of us started shaving (at 62 I include myself in that troop), they deserve considerably more respect that a cheap internet slap in the face. get real youngster!!

Sorry if I came off heavy handed, but do tone down, and consider apologizing to Domi Racer, shit like this doesn't belong on this forum!!

RS.
Click to expand...

:roll:

I have a business degree, and I feel that I know a little bit about the topic. Am I a guru? No, but I don't claim to be, either.

I never mentioned that I have a problem that they don't HAVE the item available. But to let me order it and then dump it from my invoice altogether after I've purchased everything is just ridiculous. There are two ways to handle this situation, as far as I'm concerned:

1) Provide real-time information of how much stock you have of a particular item and show it as 'unavailable' once it reaches zero.

2) Instead of dumping items off a person's list altogether that you don't actually have, BACKORDER them and ship them once they're available.

It should not be my responsibility to pay shipping 15 times in order to get all of my items.

I'll say it again.. If you can't manage to have an e-commerce site that functions properly, then maybe you should only accept phone orders.

Get off your high-horse. Thanks.

-Jordan
 
While our vendors may make money, they aren't making a killing either; they're in it for the love of the bikes. It's a not a "just in time" inventory control system either; you're not ordering a new book from Amazon.com. Yeah, it's frustrating; we've all experienced it. If you were your vendor and saw your post, would you be inclined to hurry up? . . . . . .
 
xbacksideslider said:
If you were your vendor and saw your post, would you be inclined to hurry up? . . . . . .
Click to expand...

I'm not sure what you mean by 'hurry up'? I got my order VERY quickly..it's just half of it was missing. I have absolutely NO issues with how quickly they process/ship orders.

I'll agree that I've been a bit more negative toward Domi than I probably should have been (yes, I was just venting when I originally posted), but I'm still irritated by the whole situation. Probably should have just not said anything. My apologies.

Can a moderator please just delete this entire thread? I'd do it myself, but there's no place to do it as far as I know.

-Jordan
 
I'm with Jordan on this one.

Do not advertise parts for sale that you do not have on the shelf or easily and quickly available.

In a previous restoration (not a Norton), I ordered all my part from one supplier, paid for the items and waited a month for their arrival, I was well pissed off when I realised not all the parts were available, in stock and/or sent, they did not sent me an email to tell me what parts were missing, you know so I could order them elsewhere. So I had to order the parts elsewhere and wait yet another month.

RS, sure be patient, great mantra, how do your customers respond to that line when they purchase something from you, that they believe you have in stock ?. If I was your customer and you did this to me without my consent, I'd take my hard earned cash elsewhere and never visit your website again.

If an organisation provides what you feel to be poor service, this is exactly where that info should be posted, so others can be informed of your experiences and decide for themselves.
 
I like Domi--I really do--I just think it's ridiculous that they accept my order and then I don't get half of my stuff and have to order again later, hoping it's in-stock again. Maybe it's because I'm only 25 and I'm "just a kid", but I don't like ordering over the phone. It's just not my thing. When I order something and have that order processed and shipped, I expect to get all of it or to at least get a promise that all of the items will, at some point, be shipped. If they're backordered, then fine..ship them when they come in. But I should not have to pay for that shipping. For that reason, as it's not exactly cost-effective for the company, I should not have been allowed to order the parts in the first place.

It just makes business sense to me to not allow someone to order something that isn't going to ship.

How about notifying the customer certain items aren't available as they're packing the order? That would work, too. Then you could decide if you wanted to just cancel the whole stupid thing and get your stuff elsewhere.

I'm a firm believer that I have to get as good of a deal on things as I can to make this all work. For this reason, I like to bundle as much as I can into as few orders as possible to save on shipping. Doesn't seem so nuts to me, but maybe I'm just a big whiner. /shrug

-Jordan
 
Key here is lack of communication and it starts with the vendor, he must tell the customer* what he bought, when he will ship and most important if everything will ship at the same time, if it does not ship at the same time, then he must tell the customer if there will be extra shipping charges for two shipments or ask the customer if he wants a partial order. If the vendor does not give his customer any information or a choice, then he is not doing the right thing. Maybe that was only a FU order, does happen :?

* The customer is the reason he is in business

Jean
 
Jeandr said:
Key here is lack of communication and it starts with the vendor, he must tell the customer* what he bought, when he will ship and most important if everything will ship at the same time, if it does not ship at the same time, then he must tell the customer if there will be extra shipping charges for two shipments or ask the customer if he wants a partial order. If the vendor does not give his customer any information or a choice, then he is not doing the right thing. Maybe that was only a FU order, does happen :?

* The customer is the reason he is in business

Jean
Click to expand...

Happened with my last order from Domi, too. I should've learned my lesson the first time around. I didn't, and I got bitten again.

Hopefully next time I'll pull my head out of my a$$ for 5 minutes to call and check on availability before making any orders for things I really need..

-Jordan
 
KSUWildcatFan said:
Happened with my last order from Domi, too. I should've learned my lesson the first time around. I didn't, and I got bitten again.

Hopefully next time I'll pull my head out of my a$$ for 5 minutes to call and check on availability before making any orders for things I really need..

-Jordan
Click to expand...

Fool me once, shame on you, fool me twice, shame on me (learned that in 9th grade from my english teacher, never forgot it)

Sorry, had to say it :mrgreen:

Jean

PS That is why I like IP phone, free calls everywhere in North America and very cheap everywhere else.
 
I have been dealing with Domi for years on and off -- at one time they were about the only place to get parts -- and their business practices have been the same. I've had much better luck calling them. I find their website not very user friendly for ordering and they do warn you to call and check latest price and availability if you are really ordering online!

They seem easy to deal with on the phone. I was out there once and bought 2 whole Matchless singles from them for $600 each back in the early 80s. Oldtimey showroom.

Russ
 
batrider said:
I have been dealing with Domi for years on and off -- at one time they were about the only place to get parts -- and their business practices have been the same. I've had much better luck calling them. I find their website not very user friendly for ordering and they do warn you to call and check latest price and availability if you are really ordering online!

They seem easy to deal with on the phone. I was out there once and bought 2 whole Matchless singles from them for $600 each back in the early 80s. Oldtimey showroom.

Russ
Click to expand...

Yeah, they're a good company, no doubt..I just don't think they've transitioned well to the internet-age. Oh well. I would definitely agree with calling them to verify ANYTHING you want to order..

-Jordan
 
KSUWildcatFan said:
tpeever said:
KSUWildcatFan said:
...
Click to expand...

Can't see the original post.
Click to expand...

Yeah... I erased it.

-Jordan
Click to expand...

Then I guess I can't comment on the appropriateness of your post nor can I comment on the appropriateness of RS's response! You obviously hit a nerve there though! FWIW, I have had the same issue with Domiracer and most recently with British Cycle.
 
I was certainly a bit harsh in my words toward Domi. I still think this particular business practice is a joke..

-Jordan
 
Status
Not open for further replies.
Back
Top