United Passenger Carried Off Plane

That is beyond the pale; saw it on the news last night.

I smell a HUGE settlement...
 
He wasn't "carried" down the aisle, but dragged by his arms while laid on his back. He'd been smacked in the face and was bleeding. Those three airport police officers should be fired for assaulting a 60+year-old.

UAL are now at the top of my no-fly list, even above Turk Hava Yollari and Air Vietnam!
 
If United PAID enough . . . . to buy back a seat, then many passengers would have scrambled to sell their seats.

But for the industry's shield of Fed Aviation Admin regulation, the airlines wouldn't even try this.
Under the FAA, airline passengers do not have any right to sue, except AFTER consideration by the FAA.
The rules that allow this kind of abuse are written by the FAA, and the FAA is a creation of politicians.

The FAA, as with all regulatory bodies, is subject to capture by the supposedly regulated industry.

The problem here is that United did not want to pay enough for the seat.
And that unwillingness is the result of regulation that does more to protect the industry than it does the public.

Generally, the public is better off with juries than with regulators. Abolish the regulators, let juries decide.
Fear of juries and judgments incentivizes good behavior more than does buying politicians and seats on regulatory boards.
 
United offered $800 for anyone willing to give up their seat. As I understand it, nobody would take them up on it, so they used a random selection computer program to pick four passengers to be removed. The fourth one refused, leading to the fracas.

It's long overdue that the airlines realised 75% of passengers these days have cell phones with video recording capabilites. UAL has refunded the fares to all the passengers on that flight. It would have been cheaper in the end if UAL had chartered a business jet for those four crew-members. A learnig experience for the airline industry, I hope.
 
Under the new world order, we will probably have laws which prohibit customer complaints.
 
Frank, United Airlines did not offer enough money.

Further, they operate under a $1350 ceiling, which ceiling was created by the FAA, pursuant to the lobbying of the FAA by the airline industry which wants to limit their exposure when they overbook.

The airlines want to be able to limit the bidding by invocation of the phony cry of "the government made us do it; that's the ceiling imposed by the government." When actually that ceiling is exactly what the airline lobbyists lobbied for.

Edit - Delta is now saying it will pay up to $10,000 but there are limits and particulars. Something has changed with the regulatory situation; perhaps the FAA has created an exception
 
As I see it its not the passengers fualt that the flight is overbooked with computers etc for booking it should have been picked up well before anyone was put on the plane, just because the airline wanted to put their staff on this flight intead of paying passengers and no one was willing to give up their seat that they have payed for and allowed to be seated in the first place, it seems paying people don't have any rights no more and how can a company servive with miss treating paying passengers this way, they servive by selling seats, the person who decided this to happen should be given the boot as well as the staff involved, I think the company will be loosing a lot more out of this outrage.

Ashley
 
Corporations, just like politicians, are well aware that the public's attention span seldom exceeds 6 weeks.
 
lazyeye6 said:
Corporations, just like politicians, are well aware that the public's attention span seldom exceeds 6 weeks.
Click to expand...

True, but the attention span of a personal injury attorney is much longer.
 
American Airline passenger treated like dirt

Unbelievably, something not too dissimilar has happened again !!
Google American Airlines baby stroller mother crying

All airline staff should be sat down and made to watch these videos.
And told if they act like that they will be thrown off mid-flight...

Good on the Texan who stood up for her.
 
I believe the major objective of a quality management system is to delight the customer. It is always about repeat business and reputation. Of course 'beggars cannot be choosers' ?
 
We see that United have settled with the passenger dragged off, details to remain private.
Hopefully a fair old $fistfull$....

Anyone want to suggest a ballpark number.
 
While the amount of the settlement will most likely never be made public, I'm guessing one million dollars + 10% to the firm representing the victim.
Can you imagine the guy being interviewed on 60 Minutes, Oprah or being a guest star on Saturday Night Live?
 
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