My Alton starter has stripped the teeth for the gear driven by the electric motor which then drives the shaft with the nylon shear pins an chain. I have sent them a message on their website an email to the after sales department and another email to the lady who i contacted the first time i had problems with it back in 2013. This was a week ago and no reply from Alton as yet. Does someone have a recently used Email address for them as it may just be the one i have is no longer in use. Here in damp old England we are have the driest weather for decades with near record temperatures (for us) an my bikes in bits. I want to buy parts an fix it before normal English returns.