For any other Norton enthusiasts in Russia, DHL advised me they can only ship documents to Russian individuals.
I found this
"Currently Russian customs authorities have a restriction on dutiable shipments sent to private individuals. What does this mean? Almost any product subject to tax and duties being sent to a private individual in Russia will be held and inspected by customs. This can take days and even weeks, where they are being looked at with extraordinary scrutiny in an effort to improve the accuracy of accompanying shipping documentation. Why? Foreign country, different laws. Even after this process has taken place, there is still no guarantee that the package is going to be shipped out. In the event that it isn’t shipped out, it will often be returned to sender, forcing the merchant to pay for the return shipping — expensive and not fun"
So a Russian customer who pays by Paypal and doesnt get his goods in a reasonable time can file for a Paypal chargeback and the seller loses.
hmmmm