From sump magazine;
Meanwhile, Les Emery is now supplying spares on a wholesale arrangement to other legitimate Norton dealers—as opposed to supplying them on a more casual retail basis.
Would that be his "genuine Commando factory parts." :lol: :lol: :lol:
79x100 wrote;
Most people are too scared of the Emerys to even ask for their money back.
In 2009, I asked Les for discount on a new Norvil lightweight rear brake disc, after the original one wore it's centre/carrier out in less than 3000 miles. I spoke to Les about this at Donnington when the Norton O.C. held it's 50th anniversary in 2009 where he had a stand, and he told me to ring him at work the next week. Co-incidentally, later on Les was walking around the bikes as I was gearing up to leave Donnington and I pointed out to him the many many Norvil parts on my bike, in fun but nevertheless to make a point, that I had bought from Norvil. So I rang him the following week as requested and had a long conversation on the telephone about the (crap) lightweight disc, and he pointed out to me that as I hadn't bought anything from him in two years he didn't see why I should have any money off a new one (also the original was just out of warranty but with a very low mileage which I admit could not be proved), conveniently forgetting the +£3000 I had spent in the two years before that. But the fact remained his lightweight disc had worn out at an unacceptably low milage <3K, and it had already been repaired once (new bobbins costing me £40) with a note put in the return parcel stating, bobbins are service items on Ducatis.......which I took to mean, don't complain as they are a service item and will wear (out).
Anyway, he wouldn't make a decision then and he wanted to have a weekend to consider his decision, so I was then subjected to ringing up again, and a dour sounding female (wife?), not Les who was unavailable, told me I could have £50 off a new rear lightweight disc. I felt humiliated when I looked back on the run of events, despite getting a small amount off the price.
So, due to this I will NEVER buy from Les again despite being awarded -£50, and the good thing is that it sent me across to his arch rival, Mick and Angela Hemmings who are a delight to deal with and we (Mick/Angela and I) have all benefited from Norvils quality :lol: :lol: of customer service........so thanks Les :wink:
And this replacement disc now hangs on my garage wall as a reminder of the above as it also wore out the carrier in <3000 miles.
I have now reverted to a standard Norton disc.
