Customer service

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lwmcd1

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I bought a speedo drive from Classic British Spares.

It was listed under their Norton parts list tab.It says right on the listing in the Norton section that it fits a Norton.

Their response was just because it was in the Norton section doesn't mean it fits a Norton.

Great customer service.
 
Being on the Norton parts list, if I read your post correctly, would seem like being on the Ford parts list?? Anyway, shopping with the correct part number virtually insures getting the right part.

I continue to be surprised at how many vendors forget that a sale begins and ends with providing the customer an experience that exceeds their expectations. I can appreciate and sympathize with your angst, I'm sorry that you had that experience. Fortunately there are still many other vendors, and the drive you are after is available as an aftermarket part; NOS parts exist, and are considered better than the off-shore alternatives, however, they are also at least twice as expensive. In either case proper lubrication and periodic cleaning will insure that either drive out lives its owner.
 
Having some skill, I noticed that I can bore it out to the proper I.D. pretty easily.
Yea, one would think customer satisfaction would be pretty important.
 
If you had said their response had been apologetic, Classic British Spares would still be on my list of potential parts sources. How I miss the local shops, where you could walk in and the counterman would pull the part right off the shelf.
 
RoadScholar said:
Anyway, shopping with the correct part number virtually insures getting the right part..
Click to expand...

I agree with you, especially for Norton parts.

However, there are so many people making/selling parts that have no idea what they are making/selling that it's doesn't always hold true. I bought several rear fenders for a 1967 Triumph TR6C using the correct part number and finally got one that fits. Mostly, the radius was way too small.

For Norton, I mostly buy new so I don't have the frustration of getting wrong or junk parts. On those rare occasions when AN provides something wrong, they resolve it without headache.
 
1973x75 said:
If you had said their response had been apologetic, Classic British Spares would still be on my list of potential parts sources. How I miss the local shops, where you could walk in and the counterman would pull the part right off the shelf.
Click to expand...
No place like that around here in Ocala. Old Brits has always fit the bill for me.
 
i think his point is, he should not have to go somewhere else to dig up a part number. when a vendors web site parts list says it fits a model i would expect it to fit . not get some BS answer like he received.

RoadScholar said:
Being on the Norton parts list, if I read your post correctly, would seem like being on the Ford parts list?? Anyway, shopping with the correct part number virtually insures getting the right part.
Click to expand...
 
1973x75 said:
How I miss the local shops, where you could walk in and the counterman would pull the part right off the shelf.
Click to expand...

Oh how I miss them! I was five minutes from Domi-Racer and could walk in any time and get what I needed/wanted quicker than my Honda buddies could drive to the nearest Honda dealer.
Not any more, now using Fair spares via phone and UPS.
Ride On
Dave
 
I have many old bikes of various manufacture, all European. I've gotten wrong cables i don't know how many times. Most of the various suppliers are small operations and give good personal service but if they don't give me the time of day, screw 'em. I am fortunate to have British Bike Connection locally. Jim Knoll is a Norton guy from forever and happily gives advice, suggestions and parts. Glad there's still someone like him around.
Hardest bike to get parts for was a Rickman 125. Had to go to Holland. Nothing i the US I could find.
 
lwmcd1 said:
I bought a speedo drive from Classic British Spares.

It was listed under their Norton parts list tab.It says right on the listing in the Norton section that it fits a Norton.

Their response was just because it was in the Norton section doesn't mean it fits a Norton.

Great customer service.
Click to expand...

effin joke, tx for the heads up
 
it also lists it as the proper part number. so much for the idea of ordering it by part number and getting the proper one. he has also been corrected on brit bike about other screw ups. looks like one on the do not buy from.
 
1973x75 said:
If you had said their response had been apologetic, Classic British Spares would still be on my list of potential parts sources. How I miss the local shops, where you could walk in and the counterman would pull the part right off the shelf.
Click to expand...
I have had a little trouble in the past at other suppliers and I posted a couple of them also, mainly because of the excellent help I received in getting it straightened out. This place, not so much.
 
I just looked up their address on “maps”, and I guess I won’t be running out there anytime soon. Didn’t see a single motorcycle in the driveway.
 
I have ordered several parts from him with no problems. Have also called asking advice on parts. Before I would ever write this place off, realize there are two sides to every story.
BTW - Did he offer to make it right ?
 
there are 3 part #s in the ad •Made by EMGO
•O.E.M Part number is BG5330/171, 99-9992 or 06-0627

dunno what that's about..

googled BG5330/171 & this ebay ad comes up showing norton commando compatibility

https://www.ebay.com/itm/BSA-Norton-Replica-Speedometer-Gearbox-Drive-BG5330-171-E-/262605128843

by these folks as part #
BG5330/171/E
https://www.ebay.com/usr/mapcycleinc

  • Ratio: 15:12
  • Axel center hole diameterL 11/16"

& others..
https://www.thunderbirdspares.com/s...30171-1512-ratio-uk-made-1116-hole-1057-p.asp
The gearing of this unit, 1.25:1 (15:12), is correct for all the Norton Commando models up to 1974 (not 850 MkIII electric start) and the BSA A50 & A65 models 1967-1970.

then you have these folks showing
https://burtonbikebits.net/speedo_drive_gearboxes/
BG5330/164 1.25:1 5/8″
BG5330/171 15:12 11/16″

so looks like 1.25:1 (15:12) are the same...
 
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Beach, how are you?

Correct, there are 2 sides of the story that no one really takes into account.

Lets go over this because the customer in reference here just told you exactly what he told me.

#1 - this is the listing in which the customer purchased the unit from:

https://www.classicbritishspares.co...box-drive-15-12-bg5330-168-60-0637-a75-rocket

"It was listed under their Norton parts list tab.It says right on the listing in the Norton section that it fits a Norton."
The customer purchased something in the "Norton list" because the title said "Norton".

As per our email, he did not read or review the listing because the title simply stated "Norton" (purchasing with neglect and to read)

So with that being said, if you purchase something that says "Norton" and it does not fit... perhaps you should read the entire listing as there are Commando's, Atlas, etc. We have a LONG description for customers to read and know what they are purchasing.

But somehow he wants to smear my company because he purchased the wrong part and he is not happy about it?
I told him to send it back for a refund then I sent him the correct link under the part number he gave me AFTER he bought the wrong one.

Still not happy....


To those who criticize my company and location... ridiculous, you hear one story and run away with it.
Here is the email altercation:

Customer:
Hi,
I ordered a speedo drive From the 'Norton' link on your web page but it is not for a 'Norton'.
order # 13498
Do you carry one for a Norton?

CBS:
Hello,
What part number speedo drive do you need? Did you read the entire listing? Thank you

Customer:
060627 is the Norton part number.
I ordered the one listed under your Norton parts list section.

CBS:
Hello,

Well, you have to read the entire listing then to assume because of the section. In that case, everything under the Norton section (including 195's parts) would fit a Commando? Not quite..

Here is the listing. Cheers:
https://www.classicbritishspares.co...ve-gear-box-bg5330-171-15-12-a50-a65-commando

Customer:
Ok,
I'll send it back and get one somewhere else less confusing.

CBS:
Hello,
No worries! Cheers

Customer:
Right, no worries, other than costing me time, money and disappointment.
I'll be sure to pass my experience on to the Norton owners forums.


As a parts seller I spend countless hours building my site, inventory, listing, photos, links, etc.
All we ask is for our customers to take the time to read our listings in full.

Sometimes we do make mistakes, but purchasing an item simply because the title says "Norton" is not something we stand by.
 
Classic British Spares said:
#1 - this is the listing in which the customer purchased the unit from:

https://www.classicbritishspares.co...box-drive-15-12-bg5330-168-60-0637-a75-rocket

"It was listed under their Norton parts list tab.It says right on the listing in the Norton section that it fits a Norton."
The customer purchased something in the "Norton list" because the title said "Norton".

As per our email, he did not read or review the listing because the title simply stated "Norton" (purchasing with neglect and to read)

So with that being said, if you purchase something that says "Norton" and it does not fit... perhaps you should read the entire listing as there are Commando's, Atlas, etc. We have a LONG description for customers to read and know what they are purchasing.
Click to expand...
im missing something here, i click on norton at the top of the homepage, a drop down menu shows up where i click "all" then this page shows up, indicating 11 pages of parts under norton

https://www.classicbritishspares.com/collections/norton-commando-parts

the very first page shows
https://www.classicbritishspares.co...ve-gear-box-bg5330-171-15-12-a50-a65-commando

nowhere in the norton section do i find the above link
https://www.classicbritishspares.co...box-drive-15-12-bg5330-168-60-0637-a75-rocket

so what's this about?

Classic British Spares said:
The customer purchased something in the "Norton list" because the title said "Norton".

As per our email, he did not read or review the listing because the title simply stated "Norton" (purchasing with neglect and to read)

So with that being said, if you purchase something that says "Norton" and it does not fit... perhaps you should read the entire listing as there are Commando's, Atlas, etc. We have a LONG description for customers to read and know what they are purchasing.
Click to expand...
 
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