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Ordering Norton Parts

Modern 961 Norton Commando Motorcycles

Ordering Norton Parts

Postby BPHORSEGUY » Thu Aug 10, 2017 3:58 pm

I have watched various people order various parts with varying results! The general news is that things are improving. Here's my story!

I decided I wanted to order an oil pressure switch, even though I solved my issue without it. I sent a detailed e-mail to Norton which Mr. Callum Doyle responded to in less then 45 minutes. He said that if I sent my address, which I did, he would have accounting raise me an invoice. I then went on vacation'

I returned on Monday 08/0717 to find that Valerie from accounting had indeed sent an invoice, shipping or carriage as she called it was more then the part but I expected that. I paid the invoice and my part was shipped Tuesday 8/08. I received the part at work 2 1/2 days later UPS Saver though I gave them my home address!

I would rate this transaction 5 stars, communication was also excellent despite the address mixup!

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Re: Ordering Norton Parts

Postby GKRyder » Thu Aug 10, 2017 5:15 pm

I have to give credit where credit is due also.

Prompt replies, ordering, back ordering with time estimates.
All done professionally for me.

With average of 3-4 days delivery to the 'Great Southern Land'.

My local dealer (KTM) is flabbergasted and is looking at getting a 961 based on favourable prices, Richard's awesome manuals and parts support.

I could double the numbers to my riding club in a couple of weeks. :lol:

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Re: Ordering Norton Parts

Postby Britfan60 » Fri Aug 11, 2017 3:04 pm

I agree. Dealing with Callum and Valerie is a joy. Problem is, their suppliers are hitting the skids and the parts I need have an indefinite delay.
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Re: Ordering Norton Parts

Postby Govig » Sat Aug 12, 2017 9:11 am

The plastic rear tyre hugger started to break up on my 961 Sport. Callum replied to a replacement enquiry promptly and the new part was much less cost than expected. Once paid, delivery to rural France was received the next day.

Excellent service!
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Re: Ordering Norton Parts

Postby BritTwit » Sat Aug 12, 2017 9:34 am

Considering my recent experience ordering Norton parts through my dealer, I will order direct from the factory in the future as well.
1975 850 MKIII Commando
2013 961 Commando Cafe Racer
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