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Got someone at Norton

Modern 961 Norton Commando Motorcycles

Got someone at Norton

Postby jjcnov » Wed Mar 22, 2017 6:37 pm

Finally we have a person at Donnington who responds to Email Kevin French is managing to respond and fulfilling orders at the factory. I hope to resolve the oiling of my airbox. The Quail and Cycle World rides are coming up,and I am going!
"75 850 E/S
2014 916

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Re: Got someone at Norton

Postby jjcnov » Wed Mar 22, 2017 11:20 pm

His phone # 011 + 44 1332 811988 also I have the other guy trying to help!!
"75 850 E/S
2014 916

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Re: Got someone at Norton

Postby NortonFactoryUK » Thu Mar 23, 2017 7:24 am

Hi All
As John has correctly pointed out we do now have a additional member of staff in the Aftersales & Warranty department, Mr Kevin French. As hopefully you can all see from my presence on the forum, responses to PM and overall parts flow over the last 18 months + we are serious about making sure our customers are treated correctly. You can still pm me via the forum or alternatively email warranty@nortonmotorcycles.com if you have any questions about your bike but please remember, obviously, we can only sort things out that we are aware of here at the factory. So please get in touch with your dealer or us directly if you need to.

Regards

Simon
Norton Motorcycles (UK) Ltd
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Re: Got someone at Norton

Postby 961al » Fri Mar 24, 2017 2:22 pm

'Scuse me for askin...but does Karen not work for Norton now...?

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Re: Got someone at Norton

Postby Richard Barks » Sat Mar 25, 2017 2:53 am

NortonFactoryUK wrote:Hi All
As John has correctly pointed out we do now have a additional member of staff in the Aftersales & Warranty department, Mr Kevin French. As hopefully you can all see from my presence on the forum, responses to PM and overall parts flow over the last 18 months + we are serious about making sure our customers are treated correctly. You can still pm me via the forum or alternatively email warranty@nortonmotorcycles.com if you have any questions about your bike but please remember, obviously, we can only sort things out that we are aware of here at the factory. So please get in touch with your dealer or us directly if you need to.

Regards

Simon


Yeah Right ......................................................!!!!!

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Re: Got someone at Norton

Postby glb » Sat Mar 25, 2017 4:02 am

Hi Karen left some tine ago unfortunately

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Re: Got someone at Norton

Postby NortonFactoryUK » Mon Mar 27, 2017 1:04 am

Richard Barks wrote:
NortonFactoryUK wrote:Hi All
As John has correctly pointed out we do now have a additional member of staff in the Aftersales & Warranty department, Mr Kevin French. As hopefully you can all see from my presence on the forum, responses to PM and overall parts flow over the last 18 months + we are serious about making sure our customers are treated correctly. You can still pm me via the forum or alternatively email warranty@nortonmotorcycles.com if you have any questions about your bike but please remember, obviously, we can only sort things out that we are aware of here at the factory. So please get in touch with your dealer or us directly if you need to.

Regards

Simon


Yeah Right ......................................................!!!!!



Hi Richard,

I don't believe I have ever heard from you before, but if you've not had a 961 for over 6 years then that might be why. If you do however have any questions about a 961 you currently own then please get in touch and we'll get it sorted.

And to 961al you're correct that Karen (after a good few years of dedication and hard work at Norton !) decided to move on to another job in a completely different sector.

Simon
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Re: Got someone at Norton

Postby GKRyder » Mon Mar 27, 2017 2:24 pm

Hi Simon,

Sent you a PM if you could assist please.

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Re: Got someone at Norton

Postby NortonFactoryUK » Tue Mar 28, 2017 1:45 am

GKRyder wrote:Hi Simon,

Sent you a PM if you could assist please.


Hi GKRyder,

I believe that Kev has been in touch with you and is awaiting feedback from your dealer. Let me know if you still have any more questions though.

Regards

Simon
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Re: Got someone at Norton

Postby GKRyder » Tue Mar 28, 2017 2:38 am

NortonFactoryUK wrote:
GKRyder wrote:Hi Simon,

Sent you a PM if you could assist please.


Hi GKRyder,

I believe that Kev has been in touch with you and is awaiting feedback from your dealer. Let me know if you still have any more questions though.

Regards

Simon


He sure has been.

Absolute class from Norton.

Will have to fire up my dealer to reach out and supply details (photos).

Thanks again Simon.

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Re: Got someone at Norton

Postby Bluedog 55 » Sun Apr 02, 2017 2:17 am

This sounds like good news, I use the same dealer as GK I'll have to give credit where it is due they were fairly quick and accommodating last time , still not sure if my rain riding issue is sorted but they did fit a new ECU put the check valves in the oil line, fixed an oil leak behind the front sprocket I hadn't noticed as well as the couple of other minor warranty jobs.
Now the bike is all but out of warranty I'll be trying to sort out what I can myself so will be good to have some expert advice available on top of what we already get here.
GK they say there is only about three of us riding the bikes that have been bought from Sydney I was one I gather you are one of the others, but due to that they hadnt had much of a chance to get a good handle on it, I know mines had a few issues but they to date have been sorted.
It would be good to catch up GK if you ever nearing hunter valley way there is a norton rally on in Denman 19th 20th and 21st may if you are interested.
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Re: Got someone at Norton

Postby GKRyder » Sun Apr 02, 2017 3:07 am

Putting the dates in the diary.

If the bike is back will be good to meet up.

If not, perhaps a phone call or I'll ride up with the Moto Morini :)

I think I saw #3 few weeks ago.
Quite a unique sound turned my head and saw the equally unique tailight :)

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Re: Got someone at Norton

Postby GKRyder » Sun Apr 02, 2017 3:41 am

And there we go.
#3 :D

mk1-mk2-t26624.html

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