At the beginning, it was all good as the dealer sent their chief mechanic to Norton 961 training and he had an interest in the bikes. Shortly after I took delivery, this guy quit the dealer and nobody really stepped up. The dealer does a fair (at best) job with the bikes they understand (Triumphs and Ducatis), but almost immediately they began feuding with the Norton factory over warranty work that wasn't getting paid on a timely basis, due to the factory claiming the dealer was overcharging and doing unnecessary work. I believe the dealer caused the failure of my ECU and they were clearly unable to diagnose the problem, despite my suggestions that I had a fuel pump problem. To be fair, the fuel pump did not outright fail, but was operating at something like 70-80% of spec, so the problem was sporadic, making troubleshooting troublesome. One of the issues is that, when hot, it would go into "limp home" mode seemingly.
At one point with my Daytona 675, after the full dealer service with valve adjustment and need to remove the fuel tank, the fuel line came off at the tank while riding, drenching the bike with gasoline. It was a miracle the bike did not go up in flames with me on it. Either they did not properly secure the fuel line or broke the connector in the process. So, I do believe the dealer was largely to blame in my case. Thanks to this site, I was regularly sharing diagnostic info with their service department, who otherwise was content calling the factory every now and then, and missing them due to time zone differences, so nothing was getting done.
In the end, it was kind of funny that after my bike was at the dealer for almost a year with these issues and virtually no communication from them over this period (unless I pestered them), and after I reached agreement with the factory to buy it back (with no help from the dealer), I returned to the dealer with my Daytona 675, when the service manager said he was just about to call me to share the good news that the 961 was ready to be picked up and all problems were fixed! I never did determine whether that was true. I keep expecting to see my bike being listed for sale by the dealer, as rep for the factory, but not happened yet. Frankly, if offered for sale at an attractive price, I would be tempted to buy it back, particularly since I still have the nice exhausts systems!
Given my experience, my recommendation for those considering buying a 961 would be to only do so if able and willing to regularly wrench on the bike or if located near the factory or a quality dealer, and so long as it is not your only bike. In my case, the Daytona 675 is my main ride and is bullet-proof reliable. I was hoping for the same with the 961 and was disappointed. When running well, it was my favorite ride, right up there with my 916, but ultimately not worth the trouble for me. Might have been different if I had more time and not still working for a living.
75 Norton 850 Commando
68/71 Triton 650 Cafe Racer
98 Ducati 916 Monoposto
06 Triumph 675 Daytona
70 Yamaha R5 350